Solution Specialist - HSG

About the role

We believe in the power and joy of learning. At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Responsibilities

• Full Cycle New Business Ownership (Course & Department Level)
• Own the entire sales cycle for course and department level new adoptions and driven takeaways.
• Identify, qualify, develop, and close new digital opportunities within assigned team.
• Establish relationships with deans, department chairs, coordinators, and faculty influencers to secure multi-section or multicourse wins.
• Drive digital-first decisions that increase usage, value, and long-term institutional alignment.
• Consultative Selling & Solution Alignment
• Lead discovery of conversations that uncover instructional challenges, curriculum needs, and departmental goals.
• Deliver high-quality product demonstrations, digital walkthroughs, and solution-based presentations customized to faculty workflows and outcomes.
• Position Cengage’s value in terms of career readiness, next gen assessment, guided learning, student success, and instructional efficiency.
• Drive consensus among faculty by guiding them through evaluation, trial, and decision-making processes that lead to adoption commitments.
• Collaboration With Product Consultants
• Engage Product Consultants for down funnel support on sophisticated, strategic, or large-scale opportunities.
• Partner to deliver high impact demos, driven differentiation, and discipline specific expertise during critical deal moments.
• Ensure seamless coordination to elevate presentation quality and increase win probability for high value targets.
• Alignment With Account Teams
• Coordinate with Principal Account Directors to ensure insight into departmental activity that influences institutional agreements.
• Share insights regarding digital adoption, competitive movement, and faculty sentiment to advise institutional strategy.
• Territory, Pipeline, & Forecast Management
• Maintain a well-adapted pipeline for new business opportunities using Salesforce.
• Effectively plan strategic activity and customer engagement using Outlook and Salesforce calendars.
• Provide accurate forecasting and ensure visible activity tracking.
• Use data to guide territory focus, campaign execution, and prioritization of the highest value opportunities.

Qualifications

• Minimum 2 years of customer-facing sales, education, or training experience with evidence of strong performance, or 5+ years equivalent experience.
• Strong consultative selling and presentation skills with the ability to influence faculty and academic leaders.
• High digital proficiency with learning platforms and comfort delivering virtual and in-person demos.
• Strong relationship building capabilities and credibility with academic stakeholders.
• Ability to independently lead a territory, pipeline, and complete sales cycle.
• Proficiency in Microsoft Office and CRM systems (Salesforce preferred).
• Ability to travel to campuses and events as required.

Preferred Experience

• In EdTech, SaaS, or new business acquisition roles.
• Background in teaching, instructional design, or academic environments.
• Experience partnering with product, marketing, or customer success functions.

Pay

$52,000.00 - $67,600.00 USD0 Target Variable Compensation 45,000.00 USD Annual: Individual Target annually Actual incentive earnings are not guaranteed and may be more or less than the target amount based on achievement of performance goals and the terms of the applicable incentive compensation plan.