Solution Specialist

About the role

We have an exciting opportunity for a Solution Specialist supporting our Water Business Line Delivery Centers, Water Delivery Discipline Teams, and Delivery Leaders. This role focuses on enabling practical, secure, and adopted Microsoft 365 and AI-enabled solutions that improve workflows, standardize communications, and support delivery excellence.

Responsibilities

• Copilot & AI Enablement
• Copilot Agent Development & Deployment - Design, build, test, and deploy Copilot agents (e.g., in Copilot Studio) to support business workflows, knowledge retrieval, and standardized communications.
• Translate business needs into AI-assisted workflows, prompts, and agent logic.
• Use of Power Automate to create AI workflows.
• Microsoft 365 Copilot Enablement - Apply Copilot and AI capabilities across Word (drafting/editing), Excel (analysis and summarization), PowerPoint (storyline creation), and Outlook/Teams (meeting summaries and action extraction).
• Coach users and teams on effective prompt strategies, secure use of AI, and methods to improve output quality.
• Develop quick-start guides, internal training materials, and curated prompt libraries tailored to business functions and common scenarios.
• Peer to Peer Training and support of Copilot and AI usage
• Microsoft 365, Power Platform & Tools
• Enhance and format Excel tools and spreadsheets to improve functionality and presentation, including use of VBA and macros.
• Develop and support Power Apps and Power BI dashboards tailored to Business Line needs.
• Review and apply Microsoft Word styles and formatting standards to documents, reports, and correspondence, ensuring accuracy, consistency, and quality.
• Manage project specification document workflows, formatting, and deliverables.
• Delivery & Business Support
• Support cost optimization and analysis activities as required.
• Provide direct support to management and delivery leaders as needed.
• Offer general support to Water Delivery projects, contributing to consistent and efficient delivery practices.

Qualifications

• 5+ years delivering solutions in Microsoft 365 and Power Platform environments, with demonstrated experience applying AI or automation to business workflows.
• Hands-on experience building with: - Copilot Studio (agent creation, workflows, topics, actions, generative answers, knowledge sources)
• Power Platform (Power Automate, Power Apps, Power Bi)
• Advanced skills in M365 Environment (Word, PowerPoint, Excel, Outlook), include Word and Excel VBA/Macros
• Intermediate experience with SharePoint and Microsoft Teams configuration and use.
• Advanced skills in Adobe Acrobat
• Skills in Bluebeam Revu an asset

Professional Attributes

• Able to work independently with professionalism, confidentiality, and adaptability
• Demonstrates initiative and a proactive attitude toward assignments
• Effective team player with experience in collaborative environments
• Detail-oriented with strong communication skills
• Strong analytical and problem-solving abilities

Education and Experience

High School or equivalent required