Solution Engineer Sr

Part of a larger team delivering high-quality technology solutions to the business. Work within a Waterfall or Agile methodology/framework-based team and collaborate heavily with Project Management, Business Analyst, and Infrastructure teams.

Please note: we're open to filling this position in any AEP office, not only central Ohio. You must be able to work from an AEP office 5 days a week.

Responsibilities

• Develop and maintain Java and Python based business applications.
• Provide Level 2 production support for business applications, including custom and vendor-based solutions.
• Maintain application availability and performance, and strict adherence to SLA requirements.
• Triage, analyze, and resolve ServiceNow Incidents and Service Requests (Sev1–Sev4) within defined SLAs.
• Perform root cause analysis (RCA) and implement preventive measures for recurring issues.
• Support and troubleshoot applications running on enterprise application servers.
• Perform application maintenance, enhancements, and modifications based on issues/bugs and business requirements.
• Execute upgrades, patches, configuration changes, certificate renewals, and environment health checks.
• Work within ITIL/ITSM processes, including Incident, Problem, Change, and Release Management.
• Collaborate with offshore support teams to ensure seamless 24x7 operational coverage.
• Participate in DR testing/validations, post patching validations, and storm mode validations.
• Participate in on-call rotations and provide after-hours or weekend support as required.
• Drive automation initiatives to reduce manual effort and improve operational efficiency.
• Maintain technical documentation, runbooks, and operational procedures.
• Support audit activities by responding to audit inquiries and evidence requests in accordance with established controls and policies.

Requirements

• Bachelor's degree in computer science, engineering, or related technical field is required.
• 5 years of relevant work experience is required. An equivalent combination of education and related experience may be considered.

Skills

• Strong knowledge and experience with Java, JavaScript, Python.
• Proven experience in Level 2 production support for high availability systems.
• Experience developing, enhancing, and supporting Java and Cloud-based applications in production environments.
• Experience supporting Java-based integrations, including API integrations, service orchestration, and message-driven architectures.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work independently while collaborating with cross-functional and offshore teams.
• Strong experience with Oracle Database, including advanced SQL and PL/SQL (functions, procedures, packages).
• Working knowledge of NoSQL databases (preferred).
• Proven experience automating repetitive operational tasks using Python, including monitoring, health checks, batch validation, and integration verification.
• Strong knowledge of ITIL frameworks and production support best practices.
• Experience working with offshore and onshore support teams, including handoffs and L3 coordination.

Pay

Compensation Range: $87,633.00 - $109,543.00

Schedule

On-site, 5 days a week. Sedentary work: exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Involves sitting most of the time but may involve walking or standing for brief periods.