Solution Engineer/Consultant - EBR

Key Responsibilities

• Lead discovery sessions with Account Executives to identify customer business goals, operational challenges, and regulatory requirements.
• Develop and deliver tailored solution presentations and product demonstrations, including configured EBR use cases.
• Partner with Sales to shape deal strategy and position CQ solutions competitively.
• Build strong relationships with stakeholders across Operations, Quality, Manufacturing, and IT.
• Support RFIs/RFPs and respond to technical and functional requirements.
• Identify integration opportunities and articulate end-to-end solution value.
• Support in the creation of demo assets such as demo data creation and sales presentation decks.
• Serve as a spokesperson for Webinars and Industry events.

Solution Consulting & EBR Design

• Translate business and regulatory requirements into scalable EBR solution designs.
• Lead solution alignment workshops and design sessions with customers.
• Provide guidance on business process optimization and re-engineering for EBR adoption.
• Recommend product configurations, enhancements, and best practices.
• Ensure alignment between proposed solutions and implementation feasibility.

Implementation & Customer Success Enablement

• Support implementation teams to ensure successful deployment and customer outcomes.
• Deliver customer training on EBR functionality and system usage.
• Absorb and validate readiness (e.g., GMP, GAMP 5, 21 CFR Part 11 compliance).
• Proactively identify and escalate risks, gaps, or scope changes.
• Ensure project deliverables align with scope, timeline, and quality expectations.

Technical & Industry Expertise

• Maintain deep expertise in: EBR/MES solutions, Quality Management Systems (QMS), Life Sciences (MedTech, Pharma) and/or Manufacturing industries.
• Build competitive knowledge and effectively articulate differentiation.
• Stay current on CQ product capabilities, regulatory standards, and industry trends.

Internal Collaboration & Enablement

• Act as a bridge between Sales, Product, and Professional Services.
• Enable internal teams through knowledge sharing, training, and best practices.
• Contribute to continuous improvement of demo assets, solution frameworks, and methodologies.

Qualifications

• 3-5 years of experience as a Solution Engineer, Solution Consultant, or similar role in enterprise software.
• Strong experience with EBR/MES systems and manufacturing environments (Pharma, Biotech, MedTech, or Industrial Manufacturing).
• Strong understanding of: GMP, GAMP 5, FDA 21 CFR Part 11, EU Annex 11, Compliance-driven environments.
• Proven ability to lead both pre-sales engagements and implementation-facing design discussions.
• Experience working with cross-functional stakeholders, including executives and technical teams.
• Strong familiarity with one or more MES platforms (MasterControl, Tulip, Werum PAS-X, Syncade, Opcenter, etc.) is preferred.
• Familiarity with Enterprise Software systems (Salesforce is a plus).

Education

• Bachelor’s degree in Computer Science, Industrial/Mechanical Engineering or related field.

Skills & Competencies

• Consultative, value-based selling approach.
• Strong discovery and solution design skills.
• Ability to translate complex requirements into scalable solutions.
• Executive presence with strong communication and presentation skills.
• Analytical problem-solving and attention to detail.
• Ability to operate across sales and delivery functions seamlessly.
• Experience working in regulated industries.