Solution Architect, Automation

Responsibilities

• Define and own architecture for intelligent automation initiatives across underwriting, new business, claims, and policy servicing
• Lead end-to-end solution design from discovery through production deployment, including scalability, resilience, and operational support models
• Establish architecture standards, reusable patterns, and reference designs for document ingestion, classification, extraction, validation, and straight-through processing (STP)
• Architect hybrid cloud solutions leveraging AWS and/or Azure integrated with core policy administration, CRM, and document management systems
• Design and govern API and event-driven integration strategies across enterprise platforms using modern integration patterns (REST, messaging, iPaaS)
• Design and oversee document intake and processing pipelines for applications, medical records (APS), claims, policy documents, and servicing correspondence
• Evaluate and select appropriate automation approaches (RPA, IDP, LLM-based extraction, or agentic workflows) based on accuracy, cost, latency, and explainability
• Act as the technical authority across automation modalities, including RPA (UiPath, Power Automate), IDP platforms, and LLM-based agentic workflows
• Partner with Machine Learning Engineers to design and deliver agentic AI systems for document understanding, reasoning, and workflow orchestration
• Define evaluation frameworks, observability standards, and human-in-the-loop controls for AI-driven processes in regulated environments
• Translate complex insurance business processes and rules into scalable automation architectures with clear auditability and exception handling
• Drive measurable improvements in operational metrics such as cycle time, manual touch reduction
• Ensure solutions meet regulatory and governance standards applicable to life insurance, including audit, traceability, and model risk considerations
• Partner with business leaders to define automation roadmaps aligned with measurable outcomes such as cycle time reduction, accuracy improvement, and cost efficiency
• Mentor engineers and architects, elevating architectural rigor, documentation standards, and engineering maturity across the organization

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
• 10+ years of experience in software engineering, systems integration, or enterprise architecture
• 3+ years of experience in a Solution Architect or Lead Architect role delivering enterprise-scale systems
• Proven track record of delivering end-to-end automation solutions in production environments
• Hands-on experience with RPA platforms (UiPath, Microsoft Power Automate) and intelligent document processing systems
• Strong experience with hybrid cloud architectures (AWS, Azure) and enterprise system integration
• Deep expertise in API design, event-driven systems, and integration technologies (iPaaS, messaging platforms)
• Experience working within regulated industries (insurance, financial services, healthcare) with strong understanding of compliance requirements