Solution Architect

About the role

As a Solutions Architect, you will design, build, and implement advanced Conversational AI solutions for our customers and partners. Acting as a highly experienced individual contributor, you will manage high-impact projects, provide deep technical insights, and ensure customers achieve maximum value from our platform.

Responsibilities

• Drive complex projects from pilot/Proof of Concept (PoC) to full implementation, ensuring scalable and high-performance solutions for enterprise clients.
• Provide cutting-edge technical solutions, shape architectural best practices, and tackle advanced technical challenges with innovative approaches.
• Partner with cross-functional teams to support business development and contribute insights to enhance product strategies.
• Deliver technical training, workshops, and best practices to empower customers and partners with the knowledge needed for success.
• Develop precise technical documentation and ensure the resolution of complex technical issues to maintain high customer satisfaction.

Requirements

• Minimum of 5 years in a similar role within Conversational AI, SaaS, or enterprise software industries.
• Proven experience with Cognigy or equivalent Conversational AI platforms.
• Demonstrated ability to resolve complex technical challenges.
• Strong capability to align technical solutions with business objectives.
• Exceptional ability to communicate technical concepts effectively.

Qualifications

• Applicants must be authorized to work in the United States without sponsorship.

Skills

• Proficient in JavaScript and Python; experience with back-end integrations.
• Front-End Design: HTML and CSS
• Back-End Development: server-side applications and data manipulation.

Benefits

• NiCE-FLEX hybrid model: 2 days working from the office and 3 days of remote work, each week.
• Fast-paced, collaborative, and creative environment.
• Opportunities for continuous learning and growth.
• Internal career opportunities across multiple roles, disciplines, domains, and locations.

Pay

Details TBD.

Schedule

Details TBD.

Company Information

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.