Solution Advisor Specialist - SAP Academy for Customer Success- Palo Alto (Hybrid)

About the SAP Academy for Customer Success

The SAP Academy for Customer Success is a development program designed for individuals with 1-3 years of professional experience. It offers a three-year journey that drives accountability and enhances productivity, enabling graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential. Participants join a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions in a dynamic environment with competitive pay and benefits.

Who You’ll Become

A Solution Advisor works closely with customers and prospects to identify and solve business challenges and meet their strategic objectives using SAP solutions. As part of the sales team, the Solution Advisor is the subject matter expert responsible for functional and technical knowledge within the sales cycle. They provide deal support by participating in discovery sessions, executive meetings, and presentations, and deliver software demonstrations that help customers understand SAP’s unique value proposition. Additionally, Solution Advisors participate in marketing events to generate demand, lead Design Thinking sessions, and collaborate with the broader sales team to identify whitespace opportunities at existing accounts.

What You’ll Do

As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP.
• Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry, and SAP solution skills while working with emerging and cutting-edge technologies.
• Receive on-the-job training under the mentorship of a senior Solution Advisor colleague while working with customers to gain real-world experience and acquire the skills necessary to help guide customers through their Digital Transformation journey.

The program offers full-time employment from day one with practical learning applications for your role. After successful completion, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will create and deliver high-impact and engaging software demonstrations that compel customers to select SAP over other competitive offerings. You will also provide demand generation support through marketing events and deal execution support by responding to requests for proposals.

What You Bring

• 2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/solutions, and customer-facing skills.
• Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network.

Program Details

The role requires candidates to be onsite at an SAP office or customer location three days per week, in alignment with our Pledge-to-Flex policy. We are planning a practical and immersive portion of the program, which will likely involve participants spending four weeks, spread across two trips, in San Ramon, California, for hands-on learning and networking opportunities. During intensive phases of the program, vacation will not be approved during some critical times to ensure maximum learning and success. SAP is not offering visa sponsorship or relocation assistance for this role.