SolidWorks PDM Administrator / Application Support Analyst

New Berlin, WI

Temporary to Hire
45.6 - 52.8 USD / Hourly

• Lead administration of the SolidWorks environment, ensuring reliable system performance and consistent availability for engineering users.
• Deliver daily support to design and engineering teams by diagnosing application issues and resolving user-reported problems in a timely manner.
• Investigate and correct technical concerns involving assemblies, file relationships, vault activity, permissions, workflows, and overall application behavior.
• Partner with cross-functional stakeholders to improve how the platform is used within engineering, manufacturing, and operational processes.
• Take part in the upcoming SolidWorks upgrade by supporting planning, testing, issue remediation, and user readiness efforts.
• Maintain system settings, access controls, configurations, and other administrative functions required for effective platform management.
• Create and update clear documentation covering procedures, support guidance, and recommended practices for end users and administrators.
• Provide user guidance and practical training that helps teams work more effectively within the application environment.
• Support teams across multiple locations, including international users, while building toward full ownership of the application landscape through knowledge transfer.
• Monitor recurring issues and identify opportunities to strengthen stability, efficiency, and the overall user experience.

Milwaukee, WI

Long-term Contract
24.7 - 28.6 USD / Hourly

• Provide first-line technical assistance for hardware, software, user account, and access-related concerns across the organization.
• Monitor, organize, and respond to support requests in the ticketing system while helping reduce existing backlog.
• Support Microsoft-based environments, including Windows systems, Active Directory, and Azure-related access or configuration issues.
• Routinely route advanced or specialized problems to the appropriate internal technology teams and ensure proper follow-up.
• Record incidents, troubleshooting steps, and final resolutions accurately within service management documentation.
• Recognize patterns in recurring support issues and suggest practical changes that improve service efficiency.
• Deliver attentive, user-focused assistance that builds trust and maintains strong working relationships with employees.
• Partner with other IT team members to resolve issues promptly and contribute to smoother support operations.