Solar O&M Administrator

Position Summary

The O&M Administrator plays a critical role in customer experience and service execution. This role coordinates service activities, manages customer support requests, and supports revenue generation through service opportunities.

Who This Role Is For

This role is ideal for individuals with inbound call center experience in industries such as telecommunications, cable/internet, insurance, utilities, or automotive sales. Solar experience is a plus, but training is provided for the right candidate. The role is in-office Monday to Friday, 8am to 5pm.

Key Responsibilities

• Schedule and dispatch O&M service work to maximize technician efficiency and utilization
• Coordinate appointments with customers and internal teams
• Adjust schedules as needed based on priorities, weather, and urgency
• Helpdesk & Customer Support
• Serve as the primary point of contact for O&M service requests
• Provide helpdesk support by troubleshooting issues and routing tickets appropriately
• Communicate clearly and professionally with customers regarding service updates
• Ticket Management & Invoicing
• Manage O&M service tickets from creation to closeout
• Ensure accurate documentation of work performed
• Cook up and process customer invoicing in a timely manner
• Track job costs and ensure proper billing

Skills & Competencies

• VERY Strong organizational and time management skills
• Excellent communication and customer service skills
• Detail-oriented with strong follow-through
• Proficient in Microsoft Office and service management software
• Problem-solving mindset with a proactive approach

Benefits

• Competitive salary based on skills and performance
• Bonus system
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid time off
• Company 401K
• Company ESOP
• Paid Holidays

About Solar Energy Solutions

Formed in 2006, Solar Energy Solutions delivers high-quality renewable energy solutions throughout Kentucky, Indiana, Tennessee, Ohio, Illinois, and West Virginia. Our goal is to be the leading player in all areas of solar development in Kentucky and the surrounding states, making a tangible difference to society by building a new clean energy economy and creating well-paid, stable, sustainable jobs. We specialize in the engineering, procurement, and construction (EPC) of residential, commercial, institutional, and utility photovoltaic systems. Our personnel are highly skilled, holding specialized licenses and certifications in relevant renewable fields. We are rapidly growing and welcome individuals with skills and potential to join us on this exciting growth journey.

Equal Opportunity Employer

Solar Energy Solutions is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.