Solar Inside Field Service Engineer

Responsibilities, Functions and Tasks

• Travel to customer sites and perform aftersales activities.
• Serve as the primary point of contact for all technical aftersales questions for assigned projects.
• Respond to all incoming technical aftersales calls/emails related to Ingeteam product solutions.
• Work with customers to solve all product issues provided by Ingeteam for site assigned projects.
• Oversee and manage other Ingeteam and subcontracted technicians during aftersales support.
• Provide technical guidance to technicians and other team members during commissioning.
• Resolve by phone, email, screenshare, remote desktop or travel to site to repair or replace damaged equipment.
• If needed, request assistance from management and corporate service support team.
• Maintain proper documentation, pictures and other related files to an incident in the Ingeteam server.
• Work with customers to ensure all failed equipment gets returned to Ingeteam.
• Monitor and analyze component/product failure rates and provide feedback to Engineering and R&D.
• Develop aftersales work instructions for Ingeteam internal use.
• Download inverter data and review past production and stop reasons. Discuss with customers if need be.
• Use technical knowledge to read / write to an inverter and equipment registers and to understand and analyze Modbus TCP, RTU and CAN communication protocols.
• Display professionalism, understanding, tact and technical knowledge in all customer interactions.
• Establish and maintain a high level of customer satisfaction.
• Consult with and interact with customers and site owners to ensure tasks are performed on time, efficiently and safely.
• Troubleshoot Ingeteam products and systems to achieve customers goals.
• Provide feedback to Engineering and R&D for Ingeteam product improvements.
• Ensure tasks are performed according to organizational requirements for quality management, environmental, health and safety standards, policies, and procedures.
• Perform other duties as assigned.
• Maintain technical expertise and competency level by attending trainings, staff meetings, and remaining up to speed on Ingeteam products and services.
• Complete expense reports and submit to management.

Work Experience Requirements

• Must have at least 3 years’ experience with electronics or power electronics.
• Experience with installing, maintaining, and troubleshooting PV & storage systems preferred.
• Electrical knowledge/training required. Ability to read and comprehend electrical and mechanical schematics, technical manuals, procedures, and regulations.
• Must have excellent troubleshooting skills.
• Understanding of UL1741 (and other articles), IEEE1547, and NEC codes that relate to PV installations preferred.
• Must have excellent communication skills with the ability to work with all types of customers and personalities and with different levels of expertise.
• Experience responding and resolving technical questions over the phone.
• Must be able and willing to work with colleagues and as a team. Must be able to work with little guidance and exercise judgement when organizing work priorities and determining next steps.
• Must have good prioritization, organization, analytical and planning skills.
• Must be flexible, be able to adapt to new situations, have self-control, be self-motivated, have initiative and high integrity.
• Must be willing and able to travel both US and Canada in response to customer calls. Must be available to travel on short notice.
• Must be willing and able to travel internationally to headquarters in Spain for training.
• Must be able to work at heights, climb ladders and stairs, lift 60 pounds, and able to work on feet for long periods of time.
• Bending, stooping, crawling, working in limited illuminated areas, working in dusty conditions are required.
• Able to work in extreme environments, e.g., hot sun, below freezing, snow, rain etc.
• Must have advanced computer skills including familiarity with MS Office programs, PV monitoring systems.
• Must have a valid driver’s license when needing to rent a car to travel to projects.

Academic Requirements

• Bachelor’s degree required, preferably in Electrical or Electronics Engineering, Mechanical or equivalent.
• 3+ years relevant experience required, in lieu of degree.
• OSHA-10/30, NFPA 70E, First Aid/CPR, certificates preferred.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Compensation Package

• Bonus opportunities

Schedule

• 8 hour shift
• Day shift
• Monday to Friday

Job Type

• Full-time

Locations

• Ingeteam USA

Education

• Bachelor's (Preferred)

Experience

• Microsoft Excel: 1 year (Preferred)
• Photovoltaic Systems: 1 year (Required)
• Electrical Systems: 1 year (Required)

Willingness to travel

• 25% (Required)

Work Location

• In person