Solar Field Service Technician, Pittsburgh

About the role

The Solar Field Service Technician role is focused on upholding Palmetto’s promise to its customers. This position supports the Services team in resolving system performance issues swiftly and professionally. The technician works across various areas including Service, Installation, Job Closeout, Permitting/Inspection, and more, ensuring strong lifetime customer relationships.

Responsibilities

• Provide onsite troubleshooting and repair of solar systems.
• Document visit and complete job close out report.
• Schedule site visits directly with the customer when required.
• Work with local field teams and central scheduling to optimize resolution times.
• Provide feedback to field team leadership, driving continuous improvement of Palmetto’s installation quality and execution.
• Aid in closing out pre-energization issues, ensuring customer projects are expertly executed and ready to generate power from Day 1 of permission to operate.
• Provide feedback to Palmetto’s Customer Experience team, working together to ensure Palmetto’s resolution of system issues provides not just satisfaction, but an experience they will brag about to their friends and family.
• Complete other tasks as needed, including but not limited to physical site surveys, inspections, and document collection.
• Be the key Palmetto field representative to deliver great quality, experience, and performance of all Service and Installation work.
• Effectively communicate with homeowners on arrival times and confirmations on an as-needed basis.

Qualifications

• 3+ years of installing, repairing, and troubleshooting residential solar & storage systems.
• General knowledge of residential home maintenance and repair, ability to go the extra mile in remediating customer issues beyond the scope of solar system maintenance.
• General construction/framing experience is a plus.
• Electrical License is a plus.
• Must be willing and able to climb ladders, stairs, work on rooftops, and able to work on your feet for long periods of time.
• Able to work in extreme environments (hot sun, cold, rain, crawl spaces, etc.).
• Electrical experience is a plus.
• 1 year of working at heights including on rooftops, climbing ladders and stairs, and performing repetitive duties such as lifting, bending, and standing for long periods of time.
• Able to safely handle and maintain basic hand and power tools used for installation.
• Excellent communication skills and a professional demeanor.
• Attention to detail.
• Regular, reliable, and predictable attendance.
• Ability to work well with others in a collaborative team environment.
• Must have a valid state driver's license and a clean driving record.