Soho Works Receptionist - 10 Jay Street (Dumbo)

About the role

As a Receptionist at Soho Works, you will welcome, direct, and sign in all members and guests to the property. You will maintain the reception desk, coffee station, and handle basic computer/AV duties, as well as perform Guest List responsibilities. A successful Receptionist is knowledgeable about all aspects of the property and neighborhood, fostering a "home away from home" feeling. We seek a people person with excellent professional phone etiquette and a flair for making members and guests feel welcome.

Responsibilities

• Ensure every member is welcomed by name (if local) and guests are greeted hospitably with a complete overview of site offerings and additional resources.
• Answer high-volume phone lines and conduct office services including courier bookings, binding, bulk printing, laminating, and postage (receiving/sending); familiarity with all costs/procedures.
• Understand best practices when answering questions about catering menus, hours of operation, and amenity availability/pricing.
• Maintain a clean, sanitary, and safe work environment, including the reception desk, coffee/barista station, coat check, AV, and IT closet.
• Perform Guest List duties and support, redirect, and problem-solve in real-time to address guest concerns and set action items.
• Build relationships with members and guests, communicating any red flags or positive feedback to management.
• Influence a fun and positive atmosphere by being approachable, professional, and overseeing receptionist assignments per shift. Delegate tasks and ensure completion.
• Handle event and meeting room bookings for users when requested.
• Be fully trained in all operational software.
• Assist with food set-up for breakfast, lunch, events, etc., as needed.
• Perform other duties as assigned by Management.

Requirements

• Minimum of 2+ years’ experience in a similar role.
• Experience answering high-volume phone lines and handling inquiries professionally and timely.
• Knowledge of or experience with similar software (e.g., OpenTable, Salesforce) and basic AV/IT experience.
• Strong problem-solving skills and ability to resolve conflicts.
• Detail-oriented, articulate, and able to multi-task in a high-volume, demanding work environment.
• Strong communication skills and ability to follow written and verbal instructions.
• Flexible schedule with availability to work nights, weekends, and holidays as needed.

Physical Requirements

• Ability to seize, grasp, turn, and hold objects with hands.
• Ability to work on your feet for at least 8 hours.
• Fast-paced movements required to navigate different parts of the property.
• Ability to move, pull, carry, or lift at least 40 pounds.
• Occasionally kneel, bend, crouch, and climb as required.

Benefits

• Health Care + 401K: Full-time employees are eligible for full benefits, including Medical, Dental, and Vision, as well as a Retirement fund with a 2% match.
• Paid Time Off: Full-time employees receive sick days and vacation days.
• Career Development: Opportunities for domestic or international career progression, both managerially and technically.
• Soho Impact: Empowering the Soho House Community through mentoring, apprenticeship, local outreach, and sustainability initiatives.
• Learning & Development: Access to an extensive range of internally and externally run courses.
• Cookhouse & House Tonic: Monthly calendars featuring trips, trainings, and events celebrating food and drink, available to all employees.
• Team Events: Monthly fun events including fitness sessions, cinema screenings, and art classes.
• Team Meal: Substantial meal provided free of charge while on duty in Houses & Restaurants.

Pay

In accordance with New York law, the salary range for this role if filled within New York is $23—$23 USD. The range for other geographies may vary based on market differences. Actual compensation will be determined based on experience and other factors permitted by law.