Software Transition Analyst

Work with customers and internal teams to support the successful transition of Warehouse Execution Systems from project delivery into steady-state support. This role provides focused transition support by researching issues, coordinating readiness activities, and assisting with system stabilization through system acceptance. A strong opportunity for someone looking to build technical, customer-facing, and cross-functional experience while ensuring each system is prepared for long-term support success.

Responsibilities

• Manage assigned software transitions from initial engagement through handoff to support with guidance from experienced team members and leads
• Serve as a primary point of contact for customers and internal stakeholders during the transition period
• Coordinate transition activities across project, engineering, development, and support teams
• Support system stabilization, testing, validation, and issue tracking activities leading up to and through system acceptance
• Identify and communicate risks, issues, and readiness gaps that could impact transition success or long-term supportability
• Collaborate with project teams to understand system design, workflows, configurations, and customizations
• Assist with troubleshooting software and system issues during transition and stabilization phases
• Support coordination of software changes into test and production environments
• Develop and maintain transition documentation required for long-term system support
• Help prepare support teams for successful system handoff and steady-state ownership

Requirements

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field
• 0–2 years of experience in software implementation, support, or technical project roles preferred
• Experience working with customer-facing software systems
• Familiarity with software troubleshooting and system support concepts
• Strong written and verbal communication skills
• Ability to work effectively with cross-functional teams
• Must be eligible to work in the USA long term without sponsorship
• Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents

Travel Requirements

50% overnight travel (Travel expenses paid by Toyota Automated Logistics)

About Toyota Automated Logistics

Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande’s warehousing business, and viastore under one brand to deliver scalable systems, intelligent software, and life-cycle services.

Benefits

• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan with a company match
• Vacation/Holiday Pay
• Paid Volunteer time off
• Tuition Reimbursement
• Professional Associations, Conferences, and Subscriptions
• Company Meetings & Events