Software Support Technician (Translogic) - Denver, Colorado

Responsibilities

• Provide technical support to internal staff and customers for software related issues, including troubleshooting, resolution, and development of corrective and preventive actions.
• Responsible for troubleshooting all interfaces between Swisslog products and customers’ hospital information systems, security databases, active directories, automated dispensing cabinets and wholesaler interfaces.
• Work in conjunction with System Engineers, Software Developers, Field Service Engineers, to respond to general IT related questions.
• Participate in on-call, after-hours support rotation as required.
• Act as a customer advocate to ensure that the business is doing everything possible to deliver best-in-class customer service, and that the customer is getting the most from their investments in Swisslog Healthcare solutions.
• Provide support for project activities as needed.
• Record/communicate product quality issues for continuous process and product improvements.
• Provide training to Swisslog employees and customers on system operation/functionality.
• Advise Software Support Manager of any problems or opportunities that arise within their area of responsibility.
• Ensure that required documentation is accurately completed and processed in a timely manner.
• Communicate and share information with team members, internal staff and customers.
• Travel to customer sites as required.

Application Requirements

• 1-3 years experience supporting Windows Workstation/Server, Microsoft SQL server.
• Associates Degree or equivalent technical education (such as military experience).
• Experience with basic troubleshooting of networks and VPN.
• Scripting and programming capability.
• Microsoft Server Operating System installation and administration experience.
• Passionate about providing exceptional customer service, with exceptional communication and interpersonal skills.
• Experience with SQL – Query Experience and Basic SQL Tasks.
• Database administration experience.

Eligibility Requirements

• Must reside in one of the following areas: Denver, Colorado; Chicago, Illinois; or Dallas, Texas.
• This is a hybrid position.
• If you do not live in (and are not planning to relocate to) one of these areas, please do not apply for this position.
• Must be authorized to work in the United States for any employer, without sponsorship.
• We are unfortunately unable to offer visa sponsorship at this time.
• If you will require sponsorship, either now or in the future, to work in the United States, please do not apply to this position at this time.

Pay

Compensation: Base salary for this position is $70,000-84,000, plus overtime. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).