Software Support Specialist

Responsibilities

• Provide Tier-1 and Tier-2 support to existing applications, escalating to Tier-3 support when needed, and performing general maintenance of the applications.
• Document and track user issues, ensuring timely resolution and user satisfaction.
• Familiarity with role-based access control (RBAC) and effectively managing user roles, user accounts, and permissions.
• To safeguard data, conduct regular audits to maintain security and ensure compliance.
• Adhere to IT department policies and procedures when performing tasks to ensure controls are in place and processes are being followed.
• Cook up with stakeholders, key users, and the implementation partner for SaaS release management.
• Support system integrations across applications, ensuring data consistency, security, and performance.
• Analyze and document existing workflows, business processes, systems, and data flows to understand their impact on the Company and to identify areas of improvement and/or process alignments.
• Collaborate with IT and business teams to implement system enhancements and process alignments.
• Participate in agile software development communication with developers and project management.
• Software testing of new or modified software applications developed in-house.
• Provides training on functionalities, best practices, and knowledge transfer to enable users to be self-sufficient.
• Document support processes and maintain knowledge base articles.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum 5 years of experience supporting ERP Systems, preferably Microsoft Dynamics Business Central.
• Experience with SQL/database management and system design is a plus.
• Ability to work independently and as part of a global IT team.
• Attention to detail and strong organizational skills.
• Able to manage multiple tasks and priorities.
• Knowledge in MTech is a plus.
• Poultry Industry knowledge is a plus.