Software Support Engineer III

PRIMARY RESPONSIBILITIES

• Provide technical support for Natera's Laboratory Information Management Systems (LIMS) and Cloud based Data Analytics software platform.
• Perform troubleshooting, debugging, and root cause analysis of product or environment issues using analysis of log files, problem reproduction, and system instrumentation.
• Track and document all actions taken to address production issues and follow up with internal users or customers to ensure satisfactory resolution.
• Develop and document best practices for handling the requests and implement reliable processes to better serve the needs of our customers.
• Identify and codify solutions to frequent issues as documented and scripted processes.
• Performs other duties as assigned.

QUALIFICATIONS

• 5+ years of experience in a similar role.
• BS Degree in Computer Science, similar discipline, or equivalent work experience. MS preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Working knowledge of Java, Spring framework required.
• Experience with relational databases essential, with specific experience with MySql.
• Extensive analytic troubleshooting skills.
• Excellent communication and organizational skills, especially for problem solving under pressure.
• Strong technical documentation skills.
• Eagerness to acquire new skills in genetics.
• Ability to thrive in a fast-paced environment and manage multiple tasks independently.
• Experience with Groovy scripting language a plus.
• Experience with Python and web services a plus.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Duties are typically performed in an office setting.
• This position requires the ability to use a computer keyboard, communicate over the telephone, and read printed material.
• Schedule may include non-traditional work hours, including nights and/or weekends.

BENEFITS

• Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more.

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

CREATING A DIVERSE AND INCLUSIVE WORKPLACE

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

APPLYING FOR THIS JOB

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

FOR MORE INFORMATION

• BBB announcement on job scams
• FBI Cyber Crime resource page

LINK

Link: https://www.natera.com/notice-of-data-collection-california-residents/