Software Support Engineer – Distributed 3D Simulation
MÄK Technologies, Inc. · Cambridge, MA · 1 wk ago
Information TechnologyFull-time
About the role
We are seeking a Software Support Engineer to support our extensive customer base and distributor network around the world. This full-time, customer-facing role is part of the VR-Forces engineering team within the MAK Product Division. You will manage and respond to technical support requests, work directly with customers on a daily basis, and occasionally deliver product training.
Responsibilities
- Manage and respond to technical support requests from customers and distributors globally
- Work directly with customers on a daily basis to resolve technical issues
- Occasionally deliver product training to customers
- Collaborate closely with engineering, quality assurance, and sales teams
Location
Cambridge, MA