Software Support Engineer

Duties & Responsibilities

• Technically support TruTops software (CAD/CAM software) via phone and on site when needed.
• Consult with customers about software system design and maintenance.
• Troubleshoot software related problems.
• Accurately report technical conditions and information from the customer.
• Communicate with engineers, programmers and others to obtain information on project limitations and capabilities, performance requirements and interfaces.
• Perform required work with minimal supervision.
• Travel up to 15%, including overnight travel. Travel throughout North America is required, some international travel.

Experience

• Excellent communication skills, as well as, telephone etiquette.
• Ability to communicate patiently and diplomatically is mandatory.
• Must have a professional customer service attitude.
• Ability to work both independently and in a team environment.
• Solid Computer / IT background.

Education

• BA in Information Technologies or similar degree or formal training in systems support (e.g. Microsoft training) desired.