Software Support Engineer

About the role

The T3 Deployment team within Symbotic's Technology, Software & Robotics Engineering organization is seeking a proactive Software Support Engineer to join their team. This role involves supporting cross-functional release readiness and deployment execution, assisting with supply chain automation improvements, operating and maintaining CI/CD pipelines, Kubernetes-based deployments, infrastructure automation, and production release activities. The ideal candidate will also troubleshoot technical issues, build and maintain runbooks, scripts, and repeatable processes, and partner with internal and external stakeholders to ensure stable delivery, timely issue resolution, and successful customer outcomes.

Responsibilities

• Support cross-functional release readiness and deployment execution with Engineering, DevOps, QA, Operations, and site teams.
• Aid in supply chain automation improvements through scripting, system integration tasks, and deployment automation.
• Operate and help maintain CI/CD pipelines, Kubernetes-based deployments, infrastructure automation, and production release activities.
• Troubleshoot technical issues across applications, integrations, infrastructure, databases, and distributed systems, with guidance from senior engineers.
• Build and maintain runbooks, scripts, and repeatable processes that reduce manual effort and improve operational reliability.
• Partner with internal and external stakeholders to support stable delivery, timely issue resolution, and successful customer outcomes.
• Travel approximately 10–20% to support deployment activities, site readiness, customer environments, and critical release events, including maintenance windows during off-hours as needed.

Requirements

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field; equivalent work experience may be considered.
• Minimum of 2 years of software engineering, deployment, or production support experience.
• Required technical skills: Linux, CI/CD, scripting, APIs, databases, and basic Kubernetes/DevOps familiarity.

Preferred Technical Skills

• Docker, SQL, Git, Jenkins, Ansible/AWX, Helm, Kafka, RabbitMQ, Redis, monitoring, and cloud platforms.
• Exposure to supply chain automation, warehouse automation, logistics systems, robotics, ASRS, WMS, WES, or WCS environments preferred.

Core Competencies

• Proactive ownership
• Technical curiosity
• Cross-team coordination
• Communication
• Documentation
• Production urgency

Our Environment

• Up to 10% of travel may be required.
• Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
• The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.