Software Solution Consultant

About the Role

As a Software Solution Consultant, you will partner with healthcare customers to successfully implement and adopt STERIS SPM. This role combines technical aptitude, customer-facing consulting, training, and problem-solving to ensure customers achieve their desired outcomes and maximize the value of the software solution.

Responsibilities

• Partner with healthcare customers to understand their workflows, operational goals, and implementation requirements.
• Configure software solutions to align with customer processes and best practices.
• Set up, test, and troubleshoot hardware including PCs, barcode scanners, label printers, document scanners, and related peripherals.
• Participate in solution design discussions and help translate customer requirements into system configurations.
• Develop and deliver training programs for managers, super users, and frontline staff.
• Facilitate on-site and virtual training sessions before and during implementation.
• Lead or support customer go-live activities, including user support, issue resolution, and adoption monitoring.
• Troubleshoot software, hardware, and workflow-related issues throughout the implementation lifecycle.
• Provide post-go-live support to ensure successful adoption and system performance.
• Manage multiple implementation projects simultaneously while meeting project timelines and customer expectations.
• Document implementation activities and maintain accurate records within CRM systems.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance implementation processes and training materials.
• Travel extensively throughout the United States and Canada to support customer implementations and training.

Requirements

• Bachelor's degree plus 4 years of relevant professional experience or high school diploma/GED plus 12 years of relevant professional experience in lieu of degree.
• Ability to travel up to 75% annually throughout the United States and Canada.
• Experience supporting multiple projects simultaneously in a customer-facing environment.
• Experience delivering software training to end users and business stakeholders.
• Knowledge of tracking software and related hardware components.
• Experience working with software, networking, hardware configuration, and troubleshooting.

Preferred Qualifications

• 1–3 years of experience in Healthcare Sterile Processing, Materials Management, Perioperative Services, or a related healthcare environment.
• Hands-on experience using CRM platforms.
• Proficiency with Microsoft PowerPoint, Excel, and Word.
• Prior implementation consulting or customer success experience within healthcare or SaaS environments.

Skills

• Excellent written and verbal communication skills.
• Ability to collaborate effectively with employees at all organizational levels.
• Strong interpersonal skills, fostering productive customer and team interactions.
• Ability to prioritize and schedule tasks to ensure timely fulfillment of responsibilities.
• Self-starter with a proactive mindset and the ability to lead by example.
• Creative problem-solving skills, with the ability to think innovatively and support organizational change.
• Analytical mindset, capable of evaluating information and identifying best-fit solutions.
• High attention to detail.
• Resilience and perseverance when navigating obstacles or challenges.

Benefits

• Market competitive pay.
• Extensive paid time off and 9 added holidays.
• Excellent healthcare, dental, and vision benefits.
• Long/short term disability coverage.
• 401(k) with a company match.
• Maternity and paternity leave.
• Additional add-on benefits/discounts for programs such as pet insurance.
• Tuition reimbursement and continued education programs.
• Excellent opportunities for advancement in a stable long-term career.

Pay

Pay range for this opportunity is $79,000 - $95,000. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.