Software Sales Manager

About the role

We are seeking a seasoned sales executive with deep expertise in Software-as-a-Service (SaaS) solutions for the food safety and diagnostics sector. This leader will drive commercial expansion of our digital platform portfolio serving food manufacturers, laboratories, and quality assurance operations. The role combines strategic leadership, strong technical acumen, and an understanding of regulatory and microbiological testing workflows common in global food production environments.

Responsibilities

• Lead the global sales strategy for Hygiena’s software solutions.
• Drive revenue growth across the company’s SaaS portfolio.
• Identify new opportunities for software adoption within existing and new customers.
• Lead a high-performance team to effectively achieve business objectives.
• Responsible for sales performance across two key software products: Suretrend Cloud and Kleanz Software.
• Work with the entire sales organization to identify new SaaS opportunities and/or referrals, communicate value proposition, support them in intro calls, visit customers to explore SaaS opportunities and lead the closed won of the Software as a Service solution when it’s required.
• Build relationships with both existing accounts and prospective accounts and Partner with customers through a strategic and consultative approach to understand their business needs, issues, strategies and priorities to deliver value-added business solutions.
• Provide insights from the market to the SaaS Product Managers to improve the solutions we are offering to the market.
• Work in collaboration with Marketing to communicate new platform improvements, new releases in SaaS.
• Work in collaboration with the SaaS product managers and developers preparing documentation and /or troubleshooting information.
• Prepare documentation for the web site and distribute internally for troubleshooting bugs and/or issues that arise at customer sites, provide documentation or appropriate weblinks when issues occur to resolve the problems.

Qualifications

• 10+ years of B2B software sales experience, with at least 5 years leading teams in SaaS, preferably in life sciences, food diagnostics, or quality management systems.
• Experience selling enterprise or B2B software solutions.
• Demonstrated track record of achieving multi-million-dollar ARR and leading digital transformation discussions with enterprise accounts.
• Proven track record managing complex sales cycles.
• Strong knowledge of food safety testing operations (pathogen detection, allergen screening, environmental monitoring) and related regulatory frameworks (FDA, USDA, ISO/IEC 17025, GFSI).
• Familiarity with SaaS architectures, data integration (ERP/LIMS/API), and analytics dashboards for quality and compliance tracking.
• Expertise in building strategic partnerships with diagnostic technology providers, contract labs, and food manufacturers.
• Exceptional communication and consultative selling skills across technical and business audiences.
• Relevant degree in Business, Biotechnology, Microbiology, or Engineering; advanced degree preferred.
• Willingness to travel domestically and internationally as needed.
• Experience leading or mentoring sales teams.
• Strong customer-facing and presentation skills.
• Bachelor's degree in business, Information Technology, Computer Science or equivalent work experience in a related field required.
• Support for Microsoft Suite experience preferred.
• Basic web site development or WordPress understanding is a plus.

Skills/Abilities

• Proficient in use of Microsoft office applications (Word & Excel), email etc.
• Able to see a task/project from beginning to end.
• Excellent follow-up skills to ensure customer concerns are fully resolved.
• Comfortable with interacting and working with different departments; good interpersonal skills and an outgoing personality.
• Enjoy working with different types of customers, both internal and external.
• Show personal initiative when called for and can work as part of a team.
• Excellent adaptability in a fast-paced environment.
• Flexibility and willingness to take on new tasks and projects.
• Ability to speak and write clearly and accurately for customer responses and for building help documentation and videos.
• Relevant computer application knowledge and technical troubleshooting skills.
• Attention to detail and accuracy.
• Effective listening skills.
• Multi-tasking capabilities.
• Analytical and problem-solving skills.
• Discretion and independent judgement.
• Customer-centric approach.