Software Quality Engineer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

About the role

We are the AI Search & Workflows Quality Engineers at ServiceNow, ensuring the quality of the AI-powered search and workflow automation features within the Now Platform. This includes verifying that AI Search provides relevant, accurate, and personalized search results across various data sources, and that AI-driven workflows function as expected. QE (Quality Engineering) teams test these features to identify and resolve issues, ensuring a smooth and effective user experience.

Responsibilities

• Maintain and enhance existing automation test frameworks to ensure ongoing reliability and efficiency
• Collect, analyze, and report on quality metrics from test execution to drive continuous improvement
• Collaborate closely with developers to design targeted testing strategies for new features and automate them effectively
• Develop comprehensive test plans and execute them with a focus on robust automation
• Partner with engineering teams to troubleshoot and resolve issues across applications and development/test environments

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 2+ years of experience with technologies relevant to ServiceNow and coding skills with high-quality results.
• Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
• Hands-on experience with Generative AI (GenAI) tools, frameworks, or platforms (e.g., OpenAI, Hugging Face, Azure OpenAI, LangChain, etc.)
• Experience working within different automated testing frameworks, including Java, JUnit, Selenium, TestNG, and other open-source projects.
• Experience with the agile methodology for software development teams.

Skills

• Ability to understand several testing techniques (e.g., performance, unit, integration, automated), their strengths and weaknesses, and ability to use them to best effect – including tracking and addressing any discovered issues.
• Ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks.

Pay

For positions in this location, we offer a base pay of $95,900 – $148,700, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Matching donations
• Flexible time away plan and family leave programs