Software QA Lead :The Lake Companies

Summary

The Software QA Lead owns product quality at The Lake Companies — from release readiness through post-release monitoring and escaped defect trends. The role blends hands-on testing work with quality strategy: enforcing standards, owning the testing library, directing QA testers, and holding the gate on what ships. The right candidate brings enough experience to get oriented quickly and start making a real impact.

Essential Duties and Responsibilities

• Quality Ownership
• Hold the go/no-go gate for every release, enforcing non-negotiables around Data Integrity, Security, and Core Workflows.
• Own escaped defect metrics and drive year-over-year reductions in customer-reported defects.
• Maintain the Quality Dashboard and chair the monthly Quality Council with Leadership, Product, and Support.
• Own and enforce the Definition of Done across all product lines in partnership with the Scrum Master.
• Participate in design and requirements reviews (Shift-Left) to catch quality issues before development begins.
• Testing Library & Team Direction
• Own the QA testing library: define what gets tested, at what depth, and to what standard.
• Direct and coordinate QA testers, ensuring regression and manual testing tasks are completed on schedule and to standard.
• Review and approve test contributions to maintain framework quality and consistency.
• Develop tester independence and capability so the team can execute the majority of regression work autonomously.
• Release & Defect Management
• Coordinate the end-to-end release process: schedules, checklists, stakeholder communication, and UAT.
• Triage and prioritize defects with the Product Manager for service packs and hotfixes.
• Own 48-hour post-release hypercare monitoring using telemetry dashboards.

Qualifications and Requirements

• Familiarity with manufacturing environments.
• Experience with Lake Companies products (Doc-Trak, Shop-Trak, Fact-Trak).
• Experience owning or significantly contributing to a QA testing library or automated test framework.
• Hands-on experience with TestComplete or Playwright is a plus — this role will get into the details when needed.
• Strong analytical skills; able to translate defect and support ticket data into prioritized quality improvements.
• Clear communicator comfortable running cross-functional meetings and presenting quality data to the broader team.

Key Success Metrics

• Year-over-year reduction in customer-reported critical and non-critical escaped defects.
• Year-over-year reduction in support tickets categorized as Software Defect.
• QA team independently executing the majority of defined regression tasks.
• Consistent Definition of Done enforcement across all releases.

Pay

The expected base salary for this position is: USD 100,000 annually and additional commissions. Salary is based on a number of factors including market conditions, location and may vary depending on job-related skills and experience.

Schedule

Full Time, Exempt

Benefits

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Skills

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Application Instructions

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