Software QA Engineer
About the role
Ooma is seeking a motivated and detail-oriented Software Quality Assurance Engineer to join our SQA team. In this role, you will help ensure the quality, reliability, and performance of Ooma's products and services through comprehensive testing, validation, and collaboration with cross-functional engineering teams. You will play a key role in defining test strategies, developing test plans, building and maintaining lab environments, tracking defects, and delivering quality insights to stakeholders. This position offers the opportunity to work with modern test automation tools, including AI-assisted testing technologies.
Responsibilities
- Design, develop, and execute test plans and test cases to validate product functionality, performance, and customer use cases.
- Define test strategies and provide clear project status, risk assessments, and schedule updates to management.
- Build, configure, and maintain lab environments to validate a variety of product configurations and solutions.
- Collaborate with engineering, automation, and performance teams to improve test coverage and efficiency.
- Leverage test automation and AI-assisted testing tools to enhance quality and productivity.
- Identify, document, track, and drive resolution of defects throughout the development lifecycle.
- Prepare test reports and communicate quality results to project stakeholders.
Requirements
- 5+ years of professional experience, including a minimum of 2 years testing VoIP, networking, and application-based solutions in an engineering environment.
- A BS in Electrical Engineering, Computer Science/Computer Engineering, or a related technical field is preferred; equivalent experience and demonstrated expertise are acceptable.
- Experience developing and executing automated tests.
- Familiarity with generative AI and AI-assisted development or testing tools.
- Experience working in Linux environments; basic Linux administration skills are a plus.
- Experience testing iOS and Android applications is desirable.
- Ability to install, configure, and maintain test lab environments.
- Proven ability to create clear, organized, and comprehensive test plans, test cases, and test scripts.
- Experience with customer support or troubleshooting technical solutions is a plus.
- Familiarity with database administration and management is desirable.
- Strong written and verbal communication skills.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Self-motivated, detail-oriented team player with a strong work ethic and collaborative mindset.
Qualifications
- BS in Electrical Engineering, Computer Science/Computer Engineering, or a related technical field.
- Experience with test automation and AI-assisted development or testing tools.
- Experience working in Linux environments; basic Linux administration skills are a plus.
- Experience testing iOS and Android applications is desirable.
- Ability to install, configure, and maintain test lab environments.
- Proven ability to create clear, organized, and comprehensive test plans, test cases, and test scripts.
- Experience with customer support or troubleshooting technical solutions is a plus.
- Familiarity with database administration and management is desirable.
- Strong written and verbal communication skills.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Self-motivated, detail-oriented team player with a strong work ethic and collaborative mindset.
Skills
- Test Automation
- AI-Assisted Testing
- Linux Administration
- Customer Support
- Database Management
- Communication Skills
- Project Management
Benefits
- Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
- HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)
- Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
- FSA Healthcare & Dependent Care
- Commuter Benefits
- Employee Assistance Program
- Life Balance benefits with Travel Assistance Services and Identity Theft
- Discount Program
- Credit Union
- Medicare Assistance
Pay
The base salary range for candidates within the San Francisco Bay Area is $123,000 - $135,000 USD. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc.
Schedule
Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).