Software Product Manager, AI

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain®, are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily.

About the role

We are seeking a Software Product Manager, AI to lead the definition, development, and delivery of AI-powered features across our myQ ecosystem. In this role, you will work at the intersection of software and engineering to create intelligent experiences that enhance safety, security, and convenience for our customers.

Responsibilities

• Own the AI product roadmap: Define vision, strategy, and prioritized initiatives for AI-driven features, ensuring alignment with company objectives
• Identify customer needs & value: Leverage user research, analytics, and competitive benchmarking to shape AI use cases that deliver meaningful value and drive additional subscription revenue
• Measure impact: Establish success metrics, monitor feature adoption, and iterate to improve accuracy, performance, and customer satisfaction
• Bridge product and engineering: Partner closely with product, data science, and engineering teams to translate business goals into technical requirements and product deliverables
• Drive execution: Write clear product requirements, manage backlogs, and ensure timely delivery of features through agile development practices
• Evaluate technology tradeoffs: Collaborate with engineering on build vs. buy decisions, model selection, and infrastructure needs for scalable AI deployment
• Cross-functional leadership: Work with design, operations, security, legal, and business stakeholders to ensure AI features are reliable, trustworthy, and aligned with brand standards
• Develop, communicate, and implement a vision and roadmap for one or more product portfolios to deliver a best-in-class software experience and achieve business objectives, including user acquisition, engagement, retention, market share, sales, and profitability
• Lead the new product development process from concept through commercialization, including voice of customer research, definition of customer and product requirements, marketing planning, and value proposition
• Deliver flawless user experiences across all customer, partner, and dealer-facing products
• Support achievement of full P&L objectives for the business unit, driving profitability, volume growth, and market share
• Lead cross-functional collaboration to develop and deliver connected services for the product portfolio; drive implementation and sustaining of end-user connected experiences, including uncovering real-time consumer insights and creating business cases
• Ensure product portfolio visions and roadmaps align with business unit strategy, maintaining a clear product roadmap aligned to short- and long-term business goals
• Develop and implement strategy for product portfolio, brand, and channels; partner with business unit product teams, marketing, sales, and customer experience leaders to develop go-to-market strategies
• Serve as a Product Owner, leading development and owning implementation of end-user connected experiences, including driving user experience requirements and leading cross-functional teams
• Advise senior leaders on key go-to-market partnerships, including inorganic activities (M&A, licensing, connected service integrations) to support growth and connectivity strategy
• Represent the company with major customers, competitors, trade associations, government agencies, and professional societies
• Comply with health and safety guidelines and ensure team compliance
• Protect Chamberlain Group’s reputation by keeping information confidential
• Maintain professional and technical knowledge through educational workshops, publications, and professional networks
• Contribute to team efforts by accomplishing related results and participating in projects as needed

Requirements

• Bachelor's Degree in Computer Science, Engineering, Data Science, Business, Marketing, or a related field
• 5+ years of product management experience in software, with 2+ years focused on AI/ML products
• Strong understanding of GenAI, machine learning concepts, data pipelines, and cloud infrastructure
• Experience with agile methodologies, product backlog management, and user-centric product design
• 5+ years in Product Management, Engineering, or Product Owner role
• Ability to work in a Matrix and Agile software development environment
• Understanding of Agile Scrum methodologies or other commonly used tools
• Ability to travel up to 25% - domestically and internationally

Preferred Qualifications

• MBA or advanced technical degree
• Prior experience working with hardware and software offerings
• Experience managing a product portfolio with multiple categories
• Proven track record of defining and launching software products in fast-paced environments
• Excellent communication and stakeholder management skills; ability to bridge technical and business perspectives
• Passion for innovation and delivering customer value through emerging technologies
• Comfortable interacting with highly technical development teams

Pay

The pay range for this position is $159,490.00 - $267,742.00; base pay offered may vary depending on factors including, but not limited to, position, location, education, training, and/or experience. In addition to base pay, a comprehensive benefits package and 401k contribution are offered (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan.

Benefits

A comprehensive benefits package and 401k contribution are offered, subject to eligibility requirements.