Software Onboarding Specialist - Chiropractic

About PracticeTek

We don't do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That's the vibe here: high-energy, high-impact, and 100% human.

Why You'll Love It Here

• Comprehensive health, dental, and vision coverage options
• Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
• Flexible paid time off, sick time, and 10 company-paid holidays
• 401(k) plan with company match to help you build your future
• Culture Committee driving initiatives that spark connection, fun, and belonging
• A workplace powered by innovation, collaboration, and energy every day

The Customer Success (Customer Onboarding) Department

The Customer Success (Customer Onboarding) department serves a critical role in our customers' success with the ChiroTouch software and services. The Onboarding department works with customers post sale as they implement the platform and service in their practice providing solutions and resources for a productive and engaging implementation experience. The major function of the Customer Onboarding team is to ensure the implementation of the software and services in the customers practice is a success.

Career Opportunity: Customer Onboarding Associate

The Customer Onboarding Associate is responsible for onboarding new customers in a timeline manner, all while providing a fantastic customer experience. The Onboarding Associate will conduct customer support and project onboarding activities to ensure our customers successfully implement ChiroTouch software and services into their practice.

What You'll Do

• Customer Success: Provide an exceptional customer experience with great communication skills, both written and verbal, timely and urgent response time, thorough product insights, and results driven problem-solving skills
• Project Management: Manage a portfolio of onboarding projects and achieve applicable onboarding targets for each
• Time to Complete: Complete customer onboarding projects within a certain time frame, based on the software and/or services type and complexity

What You Bring

• Chiropractic and/or ChiroTouch software experience highly desired
• Software Onboarding or customer project management experience highly desired, preferably in a SaaS organization
• Minimum 2-years Customer Service experience preferably in a software training, support, or implementation role
• Maintain high standards of integrity and accountability
• Outstanding written and verbal communication skills
• Passionate customer champion with proven ability to provide exceptional customer support

The Role

We're excited to consider remote candidates for this role! That said, if you're based in Las Vegas, NV; Green Bay, WI; or San Diego, CA, you'll enjoy a dynamic hybrid setup, spending three days each week collaborating in the office and the rest working from wherever you're most productive.

The Compensation

At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate's skills and experience. For this position, we reasonably expect to pay between $42,000 - $54,000. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable.