Software Maintenance Agreement Product Specialist – Informatics
About the role
We are seeking a highly motivated, results-oriented professional to help customers realize the digital lab and adopt AI. This sales role supports the informatics team by selling software maintenance contracts and LIMS solutions as part of Agilent’s broader portfolio. This key recurring revenue stream grew 13% in 2025 and 34% so far in 2026, offering a strong opportunity to expand your sales experience while supporting one of Agilent’s key pillars.
You will sell enterprise software maintenance agreements (SMAs) and manage quotes and renewals for the OpenLab SYNC platform. Engaging directly with customers across the Americas, primarily through outbound and inbound telephone sales, you will partner with software product specialists to acquire new customers, retain existing customers, and grow the installed base. You will carry a quota, interpret customer needs, proactively address them, and build business opportunities.
Responsibilities
- Manage your sales funnel in Salesforce CRM and proactively identify new business opportunities through marketing campaigns and other creative initiatives.
- Regularly communicate deals, issues, and opportunities with the appropriate specialists to ensure alignment and follow-through.
- Build credibility and engage effectively with customers using strong technical knowledge of customer workflows and laboratory equipment, combined with excellent interpersonal skills.
Requirements
- Bachelor's or Master's Degree or equivalent.
- Typically, at least 5+ years of relevant experience for entry to this level.
- 2 years of sales experience with Agilent instrument and software portfolio (a plus).
- Experience with SAP CRM and FlexNet licensing (a plus).
Schedule
Full-time weekly schedule with the option to work remotely.
Pay
The full-time equivalent pay range for this position is $50.52 - $101.03 per hour, plus eligibility for bonus, stock, and benefits. Pay ranges are determined by role, level, and location, with individual pay based on job-related skills, experience, and relevant education or training.
Travel
10% of the time.