Software Engineering Manager - UCaaS (Remote)
Your Role
Lead, mentor, and develop a globally distributed team of software engineers
Foster a culture of accountability, collaboration, innovation, and continuous improvement
Partner with Product Management to prioritize, plan, and deliver strategic product initiatives
Drive the development, scalability, reliability, and performance of Sangoma's UCaaS platform
Lead engineering efforts supporting voice, messaging, provisioning, administration, integrations, and communications services
Participate in architecture reviews, technical design discussions, and engineering planning
Guide engineering teams through technical decisions, code reviews, and software development best practices
Champion Agile development, CI/CD, automation, testing, observability, and operational excellence
Support platform reliability through monitoring, incident management, root cause analysis, and continuous improvement initiatives
Collaborate with Product, Customer Success, Support, Infrastructure, and Security teams to ensure successful delivery and customer satisfaction
Recruit, retain, and develop top engineering talent
Requirements
- 8+ years of software engineering, platform engineering, or related technical experience
- 3+ years of engineering management experience leading software engineering teams
- Experience managing remote and globally distributed engineering teams
- Experience working within UCaaS, VoIP, telecommunications, cloud communications, real-time communications, or customer-facing SaaS environments
- Strong software engineering background with experience in modern application development and distributed systems
- Experience with one or more programming languages such as Python, Elixir, Java, Go, or Node.js
- Experience with cloud-native architectures, APIs, microservices, and scalable SaaS applications
- Experience with Linux/Unix environments
- Experience with PostgreSQL, MySQL, or similar relational databases
- Experience with Git, CI/CD pipelines, automated testing, and modern software development practices
- Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience
- Strong communication, leadership, coaching, and stakeholder management skills
Preferred Qualifications
- Experience with UCaaS platforms, cloud telephony, PBX systems, voice applications, or business communications solutions
- Strong understanding of SIP, VoIP, WebRTC, SBCs, call routing, provisioning systems, and telecommunications infrastructure
- Experience with Microsoft Teams integrations, SIP Trunking, messaging platforms, or collaboration technologies
- Experience with AWS, Azure, or Google Cloud
- Experience with Kubernetes, Docker, Infrastructure as Code, and observability platforms
- Experience supporting highly available, mission-critical communications platforms
- Experience with programming languages such as PHP or Lua