Software Engineering Manager, Tooling (Product)

About the role

The Role: Manager, Software Engineering (Product)

The Tooling team builds the customer-facing platform tooling that defines how millions of users experience Gemini — onboarding, compliance, customer support, and the ad hoc projects that keep the customer journey smooth from first touch onward.

Responsibilities

• Create and evolve a structure and organization design for your team.
• Stay deeply involved in the team's system architecture — guiding new systems and integrations, and using prior design experience to identify pitfalls in scaling, performance, and availability across onboarding, compliance (KYC/identity), and customer support workflows serving millions of users.
• Raise the bar on engineering practices through high-quality code review feedback, design reviews, testing, and CI/CD, and help the team adopt and advance our AI coding tools and agentic development pipeline.
• Drive performance for your team and hold them accountable to internally and externally imposed deadlines and targets.
• Make hiring plans and hiring decisions.
• Give frequent feedback and coaching, coordinating with people around the company to get a full picture of your team's performance.
• Provide a diverse, equitable, and inclusive environment for your team to execute on its priorities and evolve its capabilities over time.
• Communicate at all levels, from senior leaders to individual contributors, across technical and non-technical audiences.
• Adapt the team's plans and goals to changing realities in a fast-moving industry.
• Effectively resolve ambiguity, helping the team analyze complex requirements and break initiatives into tasks.
• Own the team's output, taking responsibility for everyone's performance.

Minimum Qualifications

• You have 8+ years of experience in software development and delivery.
• You have 3+ years managing engineering teams, delivering high-quality software for customers.
• You're technical enough to ask engineers good questions about architecture and product decisions.
• You have experience with modern software engineering concepts, including AI coding tools and automation in the development workflow.
• You have expertise in full-stack systems built with Scala or Java (or similar) and React Native.
• You have experience building consumer-facing applications with a product- and UX-focused mindset.
• You have experience establishing successful partnerships with key stakeholders such as product managers, project managers, and business owners.

Preferred Qualifications

• Experience in the crypto or fintech industry, or as a user of crypto products.
• Experience with onboarding, identity/KYC, compliance, or customer support tooling.
• Experience building or operating AI agents or agentic workflows in production.