Software Engineering Manager – Solution Testing & Quality

About the role

Cisco’s Customer Experience (CX) organization is a fast-growing, innovative team dedicated to delivering an outstanding digital experience for customers and partners. The CX Platform team supports this mission by building scalable, AI-driven performance testing solutions for modern cloud-native technologies. Our high-impact quality engineering team operates across the US and India, fostering a fast-paced, collaborative, and data-driven culture grounded in ownership and accountability.

Responsibilities

• Design, script, and execute comprehensive load, stress, endurance, and benchmarking tests across UI, API, and backend layers to ensure system reliability.
• Develop and maintain detailed test plans and automation documentation to enable reproducibility.
• Leverage AI tools to accelerate test case generation and optimize performance scripts.
• Diagnose complex performance bottlenecks across Linux servers, networking hardware, and AWS infrastructure.
• Integrate automated test suites into DevOps pipelines to establish continuous performance guardrails and provide actionable insights to development teams.

Requirements

• Bachelor’s degree with 12+ years, or master's degree with 8+ years of experience in Software Engineering, Quality Engineering, Solution Testing, or Test Automation, including 4+ years of direct people management.
• Experience in testing methodologies, quality strategy, E2E solution validation, defect prevention, and release readiness.
• Experience in Python or Java, test automation, UI/API testing and CI/CD.
• Experience with cloud and infrastructure technologies such as AWS, Kubernetes, containers, Linux/Unix, and distributed systems.
• Experience in enterprise networking and cloud/on-prem integrated environments.

Qualifications

• Experience defining an organization-wide quality vision, automation strategy, engineering standards, and continuous improvement roadmap.
• Experience in leading global/cross-functional teams, managing quality risks and customer escalations, and partnering with Engineering, Product, SRE, and Release Management.
• Experience driving AI/GenAI adoption in Quality Engineering, including LLM-assisted development, agentic workflows, intelligent test generation, and no-code/low-code automation.
• Experience with Cisco products, enterprise networking platforms, network controllers, devices, telemetry, data pipelines, and integrated cloud solutions.
• Experience in improving automation coverage, release quality, defect escape rate, customer-impacting incidents, and regression efficiency.

Skills

• Strong understanding of software testing principles and methodologies.
• Proficiency in scripting languages such as Python or Java.
• Experience with cloud platforms like AWS, Kubernetes, and container orchestration.
• Knowledge of network protocols and enterprise networking technologies.
• Ability to develop and maintain detailed test plans and automation documentation.
• Experience with AI and machine learning tools for test automation.
• Excellent problem-solving and analytical skills.

Benefits

At Cisco, we offer competitive compensation packages, including a starting salary range of $214,100.00 to $309,800.00 for this position in U.S. and/or Canadian locations. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. Additional benefits include:

• Medical, dental, and vision insurance.
• A 401(k) plan with a Cisco matching contribution.
• Paid parental leave.
• Short and long-term disability coverage.
• Basic life insurance.
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness.
• 16 days of paid vacation time per full calendar year, accrued at a rate of 4.92 hours per pay period for full-time employees.
• Flexible vacation time off program for exempt employees.
• Up to 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next.
• Optional 10 paid days per full calendar year to volunteer.

Pay

The starting salary range for this position is $214,100.00 to $309,800.00.

Schedule

Full-time position.