Software Engineering Manager – Solution Testing & Quality

About the role

Cisco’s Customer Experience (CX) organization is a fast-growing, innovative team dedicated to delivering an outstanding digital experience for customers and partners. The CX Platform team supports this mission by building scalable, AI-driven performance testing solutions for modern cloud-native technologies. Our high-impact quality engineering team operates across the US and India, fostering a fast-paced, collaborative, and data-driven culture grounded in ownership and accountability.

Responsibilities

• Design, script, and execute comprehensive load, stress, endurance, and benchmarking tests across UI, API, and backend layers to ensure system reliability.
• Develop and maintain detailed test plans and automation documentation to enable reproducibility.
• Leverage AI tools to accelerate test case generation and optimize performance scripts.
• Diagnose complex performance bottlenecks across Linux servers, networking hardware, and AWS infrastructure.
• Integrate automated test suites into DevOps pipelines to establish continuous performance guardrails and provide actionable insights to development teams.

Requirements

• Bachelor’s degree with 12+ years, or master's degree with 8+ years of experience in Software Engineering, Quality Engineering, Solution Testing, or Test Automation, including 4+ years of direct people management.
• Experience in testing methodologies, quality strategy, E2E solution validation, defect prevention, and release readiness.
• Experience in Python or Java, test automation, UI/API testing and CI/CD.
• Experience with cloud and infrastructure technologies such as AWS, Kubernetes, containers, Linux/Unix, and distributed systems.
• Experience in enterprise networking and cloud/on-prem integrated environments.

Qualifications

• Experience defining an organization-wide quality vision, automation strategy, engineering standards, and continuous improvement roadmap.
• Experience in leading global/cross-functional teams, managing quality risks and customer escalations, and partnering with Engineering, Product, SRE, and Release Management.
• Experience driving AI/GenAI adoption in Quality Engineering, including LLM-assisted development, agentic workflows, intelligent test generation, and no-code/low-code automation.
• Experience with Cisco products, enterprise networking platforms, network controllers, devices, telemetry, data pipelines, and integrated cloud solutions.
• Experience in improving automation coverage, release quality, defect escape rate, customer-impacting incidents, and regression efficiency.

Skills

• Strong understanding of software development lifecycle and agile methodologies.
• Proficiency in scripting languages like Python or Bash.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Knowledge of performance testing tools and frameworks.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent communication and problem-solving skills.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with a Cisco matching contribution.
• Paid parental leave.
• Short and long-term disability coverage.
• Basic life insurance.

Pay

The starting salary range posted for this position is $214,100.00 to $309,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

Schedule

Full-time position.