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Jobs · Information Technology · Alabama

Software Engineering Manager-Site Reliability Engineering Center

PNC · Birmingham, AL · 2 days ago
On-siteInformation Technology$110k–$204k/yrFull-time

About the role

The Site Reliability Center (SRC) is focused on establishing a culture of operational excellence by ensuring infrastructure, platforms, and applications adhere to SRC onboarding standards that improve reliability, enable proactive issue resolution, and reduce customer impact. This role supports the vision of building a collaborative technology organization across application, infrastructure, and security teams to deliver a stable, reliable, and secure environment.

Responsibilities

  • Drive customer-centric service improvements, implementing proactive and preventative reliability practices, fostering cross-functional collaboration, enhancing monitoring and observability capabilities, promoting a blameless culture of continuous learning, and reducing operational toil through automation.
  • Lead a team responsible for ensuring the reliability, scalability, and operational excellence of mission-critical platforms that power PNC’s digital experiences.
  • Manage SRE and related Teams; lead, coach, and develop a team of SRE engineers; set clear goals, drive accountability, and foster a culture of ownership and excellence;
  • Partner with cross-functional stakeholders to align technology and business objectives;
  • Support talent development, performance management, and succession planning;
  • Encourage innovation, continuous learning, and DevOps/SRE best practices.

Requirements

  • 5 + years of related experience and 3+ years of management experience.
  • Strong experience in Site Reliability Engineering, Production Support, or DevOps.
  • Proven ability to lead teams in high-availability, enterprise environments.
  • Deep understanding of incident, problem, and change management frameworks.
  • Hands-on knowledge of monitoring tools, cloud/infrastructure platforms, and automation.
  • Experience improving system reliability, observability, and operational maturity.
  • Strong communication skills with the ability to lead during high-pressure situations.
  • Experience with OCP under infrastructure (Linux/Windows, OCP), MongoDB, Cassandra under databases (Oracle, SQL, MongoDB, Cassandra) and working knowledge of Elasticsearch, Redis, MQ and Kafka is a plus.

Qualifications

  • PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.
  • PNC Employees take pride in their reputation and to continue building upon that they expect their employees to be:
    • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
    • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
  • As a Manager Of Talent In PNC, You Will Be Expected To:
    • Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
    • Live the Values - Role models our values with transparency and courage.
    • Enable Change - Takes action to drive change and innovation that will transform our business.
    • Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
    • Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Skills

  • Application Development
  • Business Management
  • Customer Solutions
  • Design
  • Group Problem Solving
  • Process Improvements
  • Release Management
  • Software Solutions
  • User Experience (UX) Design

Benefits

PNC offers a comprehensive range of benefits to meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; and more.

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