Software Engineering Manager

About the role

The IT Service Delivery Manager serves the day-to-day Information Technology (IT) needs of an assigned Business Segment.

Responsibilities

• Identifies and develops relationships with business and delivery partners.
• Assists in the development of strategy, planning, funding, and delivery of technology products and services to the assigned Business Segment and delivery partners.
• Partners in developing/executing technology strategy and is responsible for end-to-end technology project execution including resource planning.
• Responsible for financial transparency across IT (including initiatives and base operations) for the assigned Business Segment.
• Coordinates across product, technology, risk, vendor, and enterprise partners to align scope, execution plans, release readiness, change management, production support, controls, and business continuity activities.
• Performs other duties as assigned.

Requirements

• Bachelor's Degree.
• Minimum 7 years of related experience.
• Hands-on experience with backlog refinement, sprint planning, delivery execution, dependency management, risk identification, impediment removal, and use of metrics to improve team predictability and performance.

Preferred Qualifications

• Ability to make swift, data-driven decisions.
• Strong Agile delivery leadership, technical project management discipline, and hands-on experience supporting Capital Markets and Specialty Banking technology teams.
• Experience with Azure DevOps, Agile ceremonies, ServiceNow/change processes, cross-team dependency management, operational readiness, and data-driven operating reviews.
• Technology-enabled innovation experience.
• Strong leadership and coaching skills.
• Ability to resolve issues and drive performance.
• Success within a large organization.
• Skilled in articulating and interacting with both technical and non-technical leaders.
• Background in Continuous Delivery environments leveraging DevSecOps principles.
• Experience with application modernization and migration.
• Experience with cloud architecture and adoption.
• Excellent time management and organizational skills.
• Excellent client management skills.
• Goal-oriented.
• Well-developed verbal and written communication skills.
• Critical thinking, problem-solving, and analytical ability.
• Resourceful.
• Effectively manages stress in a constantly changing environment.

Schedule

Exempt status: Yes (not eligible for overtime pay).

This role follows a hybrid work arrangement, combining in-office and work-from-home opportunities. Specific work arrangements will be provided by the hiring team.