Software Engineer, SupportHub

About The Opportunity

We are hiring a Software Engineer I to our SupportHub team to further assist the Engineering department as we scale. EnergyHub is a growing organization, and as the third Support Engineer, you will have an outsized impact on defining this role within the company. This role participates in an on-call rotation every 3–4 weeks to support critical issues outside of regular business hours.

Main Responsibilities

• Work closely with Engineering, Internal Stakeholders, and Clients to:
  • identify root causes of technical issues,
  • respond to production issues,
  • configure programs and data flows between EnergyHub and our OEM or Utility partners,
  • configure and update data attributes when no UI is available,
  • build dashboards on top of our data warehouse to answer questions or give the team insight into high-value opportunities,
  • identify and implement technical solutions to mitigate or correct known issues,
  • debug reported issues by looking at logs, data and code (most often in Java, sometimes in Python and occasionally TypeScript),
  • contribute bug-fix PR’s to the codebase,
  • create, update, and maintain Python scripts for data migrations, data cleanup, or process improvements.

Required Skills and Experience

• Ability to combine information gained from multiple sources to identify root causes,
• Strong organizational skills and an eye for calling out areas for improvement,
• Strong communication skills,
• Comfort working with internal teams as well as external partners,
• Comfort working across time zones and cultures,
• An understanding of code versioning concepts and experience with tools like git,
• Experience identifying and debugging issues using tools like AWS Cloudwatch, Sentry or Datadog,
• Experience working with 3rd Party API’s using Postman,
• Experience with a scripting language such as Python,
• Experience or familiarity with Fullstack web development,
• Experience with the AWS ecosystem (and/or other Azure/GCP/etc.).

Preferred Skills and Experience

• Experience working on a level 3 support team,
• Experience working with utilities and/or our many device partners.

Why work for EnergyHub?

• Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
• Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You'll gain exposure to a broad spectrum of IoT, SaaS and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs.
• Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.

About EnergyHub

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power. To learn more, visit energyhub.com.

Company Benefits

• A generous benefits package including 100% paid medical for employees and a 401(k) with employer match.
• A casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.

Equal Opportunity Employer

EnergyHub is an Equal Opportunity Employer EOE, Including Disability/Vets. Reasonable accommodations are available for individuals with disabilities throughout the application process.

Contact Information

If you are a person with a disability needing assistance with the application process, please contact accommodations.apply@energyhub.net.

Notice To Third Party Agencies

EnergyHub understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you.

Base Salary Range

The base salary offered is part of a total compensation package. Base Salary Range $90,000—$110,000 USD