Software Engineer- SME

Cherokee Preting (Preting) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal is focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart.

Responsibilities

• Maintain and enhance the core ServiceNow platform by adding new capabilities to improve functionality for various tenants.
• Develop, test, and deploy ServiceNow updates based on customer requirements.
• Customize and configure ServiceNow applications, facilitating the rollout of new applications and modules; including configuring the Application User Interface and workflows.
• Collaborate closely with ServiceNow System Engineers and developers to design solutions, manage updates, and handle configuration changes or requests.
• Identify system deficiencies and propose effective solutions.
• Support ongoing maintenance and continuous improvement of processes, standards, policies, methodologies, and tools.
• Ensure development and production environments are reliable, reproducible, and consistently configured across Development, Testing, Integration, and Production stages.
• Participate in production support and provide end-user assistance as needed.
• Document testing procedures and maintenance activities related to system corrections.
• Research and adopt new technologies and standards to enhance platform capabilities.
• Design, develop, and modify enterprise-wide systems and applications software.
• Contribute to system and deployment planning while ensuring compliance with software standards.
• Evaluate hardware-software interfaces, operational requirements, and overall system characteristics to optimize performance.
• Perform other job-related duties as assigned.

Requirements

• TS/SCI with polygraph clearance.
• Minimum of sixteen (16) years of relevant experience, with a bachelor’s or master’s degree.
• Minimum of five years, hands-on developing ServiceNow products.
• Strong understanding of ServiceNow Development Platform including, but not limited to ITSM, ITOM, SPM, HR Module, Customer Service Management (CSM), Asset Management, Change Management, Customer Development, etc.
• Proven significant success developing ServiceNow products using JavaScript and other coding applications.
• Database Administration (Oracle or MySQL) experience.
• Ability to efficiently and appropriately estimate work effort requirements.
• Ability to communicate effectively through written and verbal methods.
• Ability to handle multiple tasks and meet deadlines.
• Ability to work independently and in a team environment.
• Able to adapt to a constantly changing environment.
• Aptitude and willingness to work with a variety of newer emerging technologies/tools as opportunities demand.
• High degree of initiative, creativity, and technical ability to function on this team.
• Ability to identify issues and implement corrective actions.
• Must pass pre-employment qualifications of Cherokee Federal.

Qualifications

• Current ServiceNow Certified System Administrator (CSA) certification (preferred).
• Experience with Java, Ruby, DevOps, and DevSecOps.
• Experience with IT project management methodologies and familiarity with Scrum, Lean, Agile, and DevOps practices.
• Commitment to pursuing the ServiceNow Certified System Administrator (CSA) certification while on the job.

Benefits

• Medical, Dental, and Vision insurance.
• 401K retirement plan.
• Other possible benefits as provided (benefits are subject to change with or without notice).

Pay

Estimated starting salary range: $170,000 to $200,000 (commensurate with experience).