Software Engineer, Optimus Production & Service Diagnostics

What You'll Do

• Serve as the primary engineering responder for Optimus-related diagnostic issues raised by manufacturing, production, and service
• Triage escalations quickly: isolate whether the issue is diagnostics, connectivity/auth, robot firmware, station tooling, procedure, or data, then drive to resolution
• Rapidly ship software fixes and tooling improvements
• When the root cause is outside diagnostic software, own coordination with firmware, networking, manufacturing software, or hardware partners until the line or service team is unblocked
• Create and improve diagnostic workflows, dashboards, and automation that prevent the same production/service failure modes from recurring
• Create runbooks, alert article feedback loops, and self-serve diagnostics so operators escalate less and resolve more
• Participate in on-call / escalation rotations for Optimus diagnostics and improve the quality of incident response over time
• Feed field and line learnings into the product roadmap: prioritize features that cut mean time to diagnose and recover
• Write production-quality full-stack code (React/TypeScript, Python/Go)

What You'll Bring

• Bachelor's Degree in Computer Science, Electrical Engineering, or equivalent practical experience
• 3+ years of software engineering experience building production systems or operational tooling (or equivalent demonstrated ability)
• Strong software fundamentals: can design, implement, test, and ship features without hand-holding
• Proficiency in Python and/or Go, plus comfort with modern web front ends (React/TypeScript preferred)
• Willingness to be highly available for line-down / service-blocking situations and to work on-site as needed
• Demonstrated production support or incident-response excellence: you stay calm under pressure, communicate clearly, and drive issues to closure
• Systems debugging mindset across layers (client, network, auth, backend services, device/robot state)
• Customer obsession for internal users (technicians, line operators, manufacturing engineers): you measure success by unblocked work, not by whether a ticket was "not our component"
• Excellent interpersonal skills with production, service, and engineering stakeholders; able to translate between urgency on the floor and engineering depth

Benefits

• Competitive pay
• Medical plans
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans
• HSA Contribution
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match
• Employee Stock Purchase Plans
• Other financial benefits
• Company Paid (Health Savings Accounts) HSA Contribution
• Short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time
• Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program