Software Engineer, Industrial IOT
Job Responsibilities
- Aid customers with onboarding of Magna’s product or service and guide clients through installation and updating issues.
- Diagnose and resolve complex technical issues reported by customers, ensuring prompt and effective solutions.
- Act as the primary point of contact for customers, providing clear and empathetic communication throughout the support process.
- Educate and train customers on product usage, offering step-by-step instructions and conducting training sessions as needed.
- Provide insights and feedback from customer interactions to product development teams to drive continuous improvement.
- Manage customer complaints professionally, ensuring their concerns are understood and resolved satisfactorily.
- Analyze recurring technical issues to identify patterns and contribute to system and product improvements.
What You Should Bring To This Role
- 5 years of experience as a customer success engineer or in a customer-facing or support role.
- Bachelor’s degree in computer science, Information Technology, or a related field is preferred.
- Equivalent experience considered in lieu of degree.
- Familiarity with Industry 4.0 practices and good understanding of IT/OT infrastructure.
- A customer-centric mindset with a commitment to understanding and addressing customer needs effectively.
- Experience working with cross-functional teams to resolve issues and improve products/services.
- Flexibility to adapt to new technologies, changes, and learning opportunities.
Group Summary
Magna New Mobility is a business unit inside Magna International, leveraging Magna’s technology building blocks, developing new capabilities, and entering new markets and use cases. Products include advanced solutions for urban markets, industrial intralogistics, commercial and autonomous vehicles. Advanced software solutions integrating with next-generation hardware are also created. The focus is on creating integrated solutions addressing the complex challenges of moving people efficiently and cost-effectively in the 21st century.
What We Offer
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Hiring Base Salary Range
Hiring Base Salary Range: $66,880 - $124,200 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data).
Benefits
In addition to base salary, some positions are eligible for an annual performance-based bonus.
Equal Opportunity Employer
We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
Privacy Policy
Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
AI-Assisted Screening
As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies. Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making. If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.