Software Engineer III - Guidewire (Claims Center)

Responsibilities

• Designing, developing, configuring, testing, and documenting applications, integrations, tools, systems and components based on project or change request specifications and procedures using knowledge of and ability to code in JavaScript (including user interfaces), Java, .Net, and other web-related technologies as well as other object-oriented development languages.
• Providing production support for internally developed and third-party applications, processes, and reports.
• Acting as an application owner for incident management, technical troubleshooting, root cause analysis, correction of software defects, and production application validation.
• Assisting in design and maintenance of existing software.
• Following standard troubleshooting and development procedures using various tools.
• May assist with complex incident management situations.
• Working within the System Development Life Cycle.
• Monitoring the lifecycle of systems by being aware of obsolescence and release dates for the product per the System Development Lifecycle.
• Reviewing patch and upgrade information and ensuring implementation where appropriate.
• Owning the problem management process and ensuring resolution to completion, including identifying discrepancies between systems and developing preventative measures for the long term.
• Tracking issues and errors, documenting resolutions.
• Acting as a liaison between the Company and third-party vendors.
• Demonstrating ability to work under stressful situations and displaying professional demeanor.
• Ensuring documentation is available for both administrators and users.
• Responding to and resolving reported application, data, or tool issues in a timely manner.
• Identifying and resolving advanced application issues using appropriate code languages, toolsets, or configuration processes.
• Performing peer reviews for Level I and II Developers on technical design approaches and ensuring conformity to standards and quality.
• Ensuring changes follow appropriate release management processes.
• Raising awareness of application, tool and data issues and resolutions with the Customer and appropriate IS personnel.
• Creating and reviewing/approving technical design documents and specifications on change requests and assignments within a project while maintaining documentation and abstracts in conformance with standards.
• Maintaining knowledge of standards and quality requirements.
• Assisting development with analysis and design for new or existing systems.
• Periodically participating in groups/committees related to processes, standards, and best practices.
• Maintaining and enhancing technical abilities through online resources such as manuals, periodicals, and white papers.
• Reviewing program specifications for completeness and conformance to quality standards.
• Periodically preparing reports for review by project leader/system supervisor.
• Working with minimum supervision and exercising sufficient discretion and independent judgment.
• Maintaining confidentiality of information processed, as appropriate.
• Verifying changes by developing unit test plans, test data and scripts; also performing desk checks and debugging.
• Mentoring less experienced Level I and Level II Developers.
• Working with architecture group to set direction of design and development standards and assisting with implementation and execution of those standards.
• Serving as