Software Engineer III

Responsibilities

• Triage and debug customer-impacting production incidents, identify root causes, and drive fixes through to resolution (including follow-ups and prevention).
• Lead/participate in Root Cause Analysis (RCA) and post-incident reviews; write clear incident timelines and implement corrective/preventative actions.
• Participate in on-call rotations helping to improve system reliability and operational response.
• Collaborate with cross-functional teams including Support, Product, and Engineering to understand business pain points, provide feedback, and help drive improvements across the product and operational workflows.
• Develop and maintain backend tools and services that support operational workflows, including issue triage, order/policy remediation, and improvements that reduce Mean Time To Detect (MTTD) and Mean Time To Repair (MTTR).
• Build internal dashboards, monitoring frameworks, and alerting systems to provide visibility into operational health and Key Performance Indicators (KPIs).

Requirements

• Demonstrated experience debugging production systems: reading logs/metrics/traces, isolating root cause, and implementing durable fixes.
• Experience participating in an on-call rotation and handling incident triage with calm prioritization and clear communication.
• 3+ years of experience in backend software development using Node.js.
• Hands-on experience with AWS cloud services (such as Lambda, Step Functions, DynamoDB, S3, CloudWatch, etc.).
• Experience working with relational and NoSQL databases.
• Experience building internal tools, automation scripts, and operational dashboards.
• Understanding microservices, APIs, and backend architecture principles to design and develop effective internal tools and operational workflows.
• Strong problem-solving skills with a track record of investigating ambiguous production issues and improving reliability.
• Experience working in enterprise software, especially within healthcare, insurance, finance, or regulated industries.
• Familiarity with software development best practices: testing, version control, CI/CD.
• Experience with monitoring/observability tools such as CloudWatch, Datadog, or Grafana.
• Experience with big data processing platforms (e.g., Databricks or similar) is a huge plus.

Qualifications

Hybrid Role, Once a week in office (GA)

Benefits

We are delighted to offer the following benefits:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits.
• Retail Benefits: 401(k) with match and an Employee Share Purchase Plan.
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs.
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits.
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity.
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts.
• Annual Paid Time Off, up to two days of paid leave each year to participate in Employee Resource Groups and to volunteer with your charity of choice.

Pay

$78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates.

Schedule

Hybrid Role, Once a week in office (GA)