Software Engineer II (DevOps & Observability) - Transportation Routing Services

About the role

As a Software Engineer at Esri, you will enhance the observability and operational reliability of routing services. Your primary focus will be on developing data engineering pipelines, building dashboards, and creating automation to improve service health and usage insights. This role is crucial for maintaining the high availability of routing services and does not require on-call duties. You will collaborate with various teams to optimize workflows and enhance service performance.

Responsibilities

• Maintain and improve data pipelines that store and analyze service logs in a cloud-based data warehousing system
• Employ automation, effective monitoring, and infrastructure-as-code
• Develop and sustain data pipelines for gaining operational insights on deployed services
• Create visualizations that enable stakeholders to gain insights into routing service performance, reliability, failures, and usage patterns from processed logs
• Enhance monitoring systems to collect additional metrics that describe the real-time health of routing services, improve alerts, and develop automated runbooks that take corrective actions
• Work with software development teams, technical support, and other internal stakeholders to improve the metrics, traces, and logs generated by routing services

Requirements

• 2+ years of experience in writing Python code for data processing
• Knowledge of loading, managing, and analyzing data in AWS using Athena
• Experience developing dashboard applications using Grafana
• Hands-on experience for provisioning cloud infrastructure using Terraform
• Proven success working collaboratively with diverse, cross-functional teams to drive outcomes
• Bachelor’s degree in computer science, engineering, mathematics, or related technology field

Pay

$101,192 per year