Software Engineer II

About the role

Primary purpose: performing programming and testing of computer-based programs, providing maintenance, support and implementation, relying on instructions and pre-established guidelines.

Responsibilities

• Product Development and Engineering (85%):
  • Write, modify, extend and debug software based on QuikTrip’s SDLC process.
  • Adhere to QuikTrip’s coding standards and best practices.
  • Have extensive knowledge of development tools/environments utilized by QuikTrip.
  • Utilize thorough understanding of complex database concepts and practices during development.
  • Possess and apply working knowledge of multiple programming languages utilized by QuikTrip.
  • Resolve technical issues related to software problems using customer service, problem‑solving, and technical reasoning following support process and metrics.
  • Measure and analyze incoming software issues to determine root cause; develop technical and training solutions to minimize reoccurrence and severity; report results to management.
  • Accurately document all customer issues, resolution steps, and gather feedback in support tracking software to enhance trend identification.
  • Develop and publish support documentation for internal users for troubleshooting, training, and other areas.
  • Gather and forward customer feedback and suggestions for product improvement.
  • May act as Product Technical Owner: ensure implementation plans align with architecture, technology, and development standards; ensure quality and security throughout product lifecycle; accountable for technological performance (software, hardware, database, non‑functional requirements); plan product releases for rolling 12 months; manage technical debt; determine resource and skill set requirements by sprint; organize and plan technology roadmap advancements; alert product‑related conflicts to Product Portfolio Manager; ensure design consistency across products via reference architecture; assist with user story, bug, and work item delivery and acceptance, plus technical documentation; contribute to product development via working groups, coding, code reviews, testing; provide supporting information for service management (logging/prioritizing issues); coordinate delivery across teams, arbitrate technical conflicts; hold development, technical, professional services, data, and other IT teams accountable within product framework.
• Training (10%):
  • Seek input from team members and supervisors on skill‑set improvement areas.
  • Apply feedback to day‑to‑day work to improve performance.
  • Train with senior developers to improve skills and system knowledge.
  • Utilize training outlets (self‑study, in‑house classes, seminars, online training) as needed.
  • Maintain professional and technical knowledge via workshops, publications, industry best practices, and new technology evaluation.
  • Assist in developing junior developers through mentoring, knowledge transfer, code review, and shadowing.
• Administration and Communication (5%):
  • Listen to others and accept input from team members.
  • Clearly articulate ideas verbally and in writing.
  • Prepare accurate, coherent, grammatically correct, professional written business correspondence.
  • Timely communicate status updates to project manager/lead, team, key customers, and supervisor.
  • Accurately record project and trouble‑call work‑assignment updates per departmental standards.
  • Record time tracking.
  • Identify individual task progress and completion.

Requirements

• Education: High school graduate or equivalent; college or technical school courses in one or more application development languages used at QuikTrip.
• Experience: 3‑5 years of application development experience; experience with system architecture and design.

Skills

• Competent across the full programming range; front‑end, back‑end, and relational database development.
• Strong problem‑solving skills.
• Familiar with various IT concepts, practices, and procedures.
• Good written and verbal communication and time‑management skills.
• Specific technologies:
  • C#/.NET (OOP, LINQ, async/await)
  • Blazor Server (component lifecycle, state management,