Software Engineer, Full Stack

Full Stack Feature Delivery

Ship full-stack features end to end across Go services and Vue interfaces. You will work across backend and frontend boundaries to build product experiences that are reliable, usable, and ready for production.

Customer Install and Instrumentation

Build the install and instrumentation experience customers drop into their own agentic systems. Your work should be quick to adopt, hard to get wrong, and light enough to run in production.

Agent Behavior Visibility

Capture agent behavior and make it legible for customers. You will help expose tool calls, failures, latency, and the places where a model and a tool contract talk past each other.

LLM-backed Product Development

Work on LLM-backed features including prompt and context design, tool calling, evaluation, and related failure modes. You will use hands-on judgment from building with models to improve how customers debug and understand agent behavior.

Safe, Incremental Shipping

Ship in small increments behind feature flags and test to the level of product and technical risk. You will use tools such as Jest and Cypress while accounting for non-deterministic model output.

Production Ownership

Own what you ship in production through logging, monitoring, fast resolution, and follow-up work that reduces recurrence. You will write code others can operate and support.

AI-Enabled Workflow

Use AI tools as a normal part of your development workflow while staying accountable for what ships. You will bring curiosity and discipline to how AI improves your speed, quality, and judgment.

Team Collaboration

Give useful code reviews, write documentation that survives your absence, and provide reasonable estimates for well-scoped work. You will communicate clearly when work affects other systems or people.

Must-Haves

• 3+ years of experience shipping full-stack features to production in a SaaS environment
• Strong proficiency in at least one backend language such as Go, Java, Python, or C++, and one modern frontend framework such as Vue, React, or Angular
• Experience designing APIs and building services on AWS or GCP against SQL databases
• Hands-on experience building with LLMs, including API integration, prompt and context design, or tool calling
• Professional or substantial personal work is acceptable, with evidence that you have built something and learned where it breaks
• Experience with Agent frameworks (LangChain, LangGraph), LLM evaluation tooling
• Able to write unit, integration, and end-to-end tests based on risk, with comfort using safe rollout patterns such as feature flags and canary releases
• Demonstrated ability to take a well-scoped problem to production independently
• Active use of AI tools in your development workflow
• Strong written communication skills and a BS in Computer Science or equivalent experience

Nice-to-Haves

• Experience building or operating an MCP server or comparable agent tooling
• Experience shipping SDKs or instrumentation libraries that customers install into their own systems, including the versioning and overhead discipline that work requires
• Experience with analytics or observability products that turn a high volume of events into something a person can act on
• Vue or data visualization tools such as Highcharts or D3

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Pendo Core Values

• Bias to Act
• Hone Your Craft
• The Team is Pendo
• Maniacal Focus

Location

Pendo is a hybrid culture. In-office 3 days per week unless designated remote.

Compensation

The expected base salary range for this role to be performed in Raleigh, NC is $108,000 - $131,000.

Benefits

• United States benefits include highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.