Software Engineer, Forward Deployed AI

About the role

The role involves translating customer goals into clear system requirements and non-functional requirements, partnering with customers to understand workflows, constraints, and systems, and driving projects from bootcamp and technical discovery through implementation, production launch, and operational handoff.

Responsibilities

• Translate customer goals into clear system requirements and non-functional requirements covering security, privacy, reliability, performance, scalability, and cost.
• Partner directly with customers to understand current workflows, constraints, systems, data quality, and adoption blockers.
• Create and maintain solution architecture artifacts: system context and data flow diagrams, integration plan across Ramp and customer systems, security model covering permissions, access patterns, and auditability, evaluation plan covering quality metrics, acceptance tests, and red-teaming, operational plan covering monitoring, alerting, incident response, and runbooks.
• Leverage core Ramp primitives to build efficiently, reusing existing product capabilities wherever possible.
• Prototype and validate workflows with end users to de-risk the approach and prove product-market fit.
• Drive projects from bootcamp and technical discovery through implementation, production launch, and operational handoff.
• Ensure deployed workflows are reliable, supportable, measurable, and adopted by customer teams.
• Convert deployments into reusable patterns, components, and playbooks for future AI Solutions projects.

Requirements

• Experience shipping production software in high-ownership environments.
• Ability to work directly with enterprise customers from discovery through production implementation.
• Experience in solutions architecture, technical consulting, forward deployed engineering, or pre-sales engineering.
• Strong fundamentals in ML/GenAI, including problem decomposition, evaluation, and deployment trade-offs.
• Strong coding ability in at least one of: Python, TypeScript/JavaScript, Java, Go, or similar.
• Ability to design secure, scalable systems and produce clear technical documentation.
• Comfort working across APIs, integrations, data pipelines, customer systems, and cloud infrastructure.
• Experience with cloud architecture on AWS, GCP, or Azure, and distributed systems patterns.
• Experience building LLM systems, including RAG, agents, monitoring, and evals.
• Willingness to travel up to ~75% as needed, flexible based on project needs and client needs.

Qualifications

• Familiarity with finance operations workflows such as AP, procurement, expenses, close, reconciliation, and reporting is a plus.

Skills

• Strong fundamentals in ML/GenAI, including problem decomposition, evaluation, and deployment trade-offs.
• Strong coding ability in at least one of: Python, TypeScript/JavaScript, Java, Go, or similar.
• Experience with cloud architecture on AWS, GCP, or Azure, and distributed systems patterns.
• Experience building LLM systems, including RAG, agents, monitoring, and evals.

Benefits

Available To All Full-time Ramp Employees (Global):

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• In-office perks: lunch, snacks, drinks, and more
• Relocation support to NYC or SF (as needed)

United States:

• Purely US-based employees receive:
• United States 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• Employee Assistance Program and virtual care through Lumino Health

Canada:

• Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility HRA (up to $10,000 lifetime)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay

United Kingdom:

• Private medical insurance through Freedom Elite
• eMed x Livi Virtual GP and at-home care
• Workplace pension through Penfold, with salary sacrifice option
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay

Pay

Competitive compensation package based on experience and qualifications.

Schedule

Full-time position with flexibility based on project needs and client needs.