Software Engineer – Customer & Commercial (contract)

Core Accountabilities

• Implement Service Enablement user stories and enhancements on Salesforce as part of a persistent product team.
• Build and configure Salesforce solutions using Apex, LWC, and declarative automation under senior guidance.
• Implement integration-dependent service functionality, following API-first and asynchronous design patterns.
• Apply Salesforce security, data quality, and performance best practices in all development work.
• Support continuous delivery through testable, deployable Salesforce changes.

Skills

• Hands-on Salesforce development experience, preferably with Service Cloud.
• Working proficiency with Apex, LWC, and Flow/declarative automation.
• Understanding of Salesforce integrations and how Salesforce interacts with external systems via APIs.

Product Model & Discovery Partnership

• Partner closely with Product Managers, Designers, and Tech Leads to co-own product outcomes, not just implementation details.
• Participate in discovery to assess feasibility, reduce risk early, and shape solution approaches before commitments are made.
• Translate customer and business problems into clear technical designs and executable solutions.

Software Architecture & Technical Design

• Design and evolve scalable, maintainable software architectures aligned to Customer and Commercial domains.
• Make explicit trade-offs across performance, reliability, security, cost, and time-to-market.
• Ensure designs support testability, observability, and long-term sustainability.
• Provide architectural guidance through design reviews, reference implementations, and standards.

Hands-On Software Delivery

• Build, extend, and maintain production software across services, APIs, and platforms.
• Lead complex engineering initiatives through direct contribution, not delegation.
• Ensure high standards for code quality, automated testing, and documentation.
• Reduce technical debt through thoughtful refactoring and simplification.

Automation & Engineering Excellence

• Design and implement automation-first approaches across testing, deployment, and operational workflows.
• Ensure software is delivered with strong automated test coverage and integrated CI/CD pipelines.
• Improve developer experience by reducing friction and manual steps in the delivery lifecycle.
• Use metrics to continuously improve throughput, reliability, and quality.

Individual Contributor Technical Leadership

• Act as a go-to technical authority for complex problems and critical systems.
• Influence technical direction across teams through expertise and credibility.
• Mentor senior engineers and Tech Leads through coaching and collaboration (without direct management).
• Set the technical bar for craftsmanship, reliability, and operational ownership.

Business Partnership & Communication

• Serve as a trusted technical partner to Product and business stakeholders.
• Communicate technical decisions, trade-offs, and risks in clear business-relevant terms.
• Proactively surface constraints and dependencies early to avoid late surprises.
• Support external partner or customer discussions as a technical authority when needed.

Software Engineering Expertise

• Demonstrate deep hands-on experience building and operating software through full stack development and Salesforce platforms.
• Design cloud-native solutions leveraging Azure services and platform capabilities.
• Apply secure by design principles using Azure identity, access, and security controls.
• Ensure solutions are observable, resilient, and cost-effective in Azure environments.
• Stay current on modern platform evolution and evaluate new capabilities for real business value.

Success Measures

• Delivery of high-quality, reliable software that meets customer and business outcomes.
• Reduced production incidents and improved system stability.
• Strong automated test coverage and CI/CD adoption.
• Faster delivery cycles with sustained quality.
• Positive influence on engineering standards and practices across teams.

Leadership Profile

• Builder-first mindset with strong technical depth.
• Outcome-oriented, not task-driven.
• Influences through credibility and execution.
• Comfortable operating in ambiguity and complex systems.
• Holds a high bar for quality, automation, and ownership.

Required Experience & Capabilities

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• 8–12+ years of hands-on software engineering experience.
• Proven impact as a senior individual contributor on complex systems.
• Deep expertise in modern software development, automation, and cloud-native architectures.
• Strong understanding of CI/CD, testing strategies, and operational excellence.
• Ability to communicate complex technical concepts in business terms.

Pay Range

The pay range that the employer in good faith reasonably expects to pay for this position is $55.81/hour - $87.20/hour.

Benefits

Our benefits include medical, dental, vision and retirement benefits.

Equal Opportunity Employer

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.