Software Engineer at Uservoice

About the role

UserVoice Discovery sits at the intersection of qualitative research and large-scale data analysis. Our core challenge is making sense of thousands of pieces of unstructured customer feedback, and AI is central to how we're tackling it. You'll build systems that surface patterns, extract signal from noise, and help product teams make better decisions — thinking deeply about what intelligence applied to feedback data can actually unlock.

Responsibilities

• Build systems that surface patterns, extract signal from noise, and help product teams make better decisions
• Apply AI/ML techniques to analyze large qualitative data sets
• Think deeply about what intelligence applied to feedback data can unlock
• Work closely with product teams to understand their needs and translate them into technical solutions
• Collaborate with other engineers and data scientists to develop and refine models
• Continuously improve existing systems and processes

Requirements

• 3+ years of professional development experience, with a good mix of back-end and front-end skills
• AI Enthusiasm: You're genuinely excited about applying AI/ML techniques to analyze large qualitative data sets — not as a buzzword, but as a real tool for surfacing insight at scale
• Comfortable with Ambiguity: You thrive when the problem isn't fully defined. You can navigate uncertainty, make reasonable bets, and iterate toward clarity rather than waiting for perfect requirements
• Curious by Nature: You're drawn to unexplored territory — whether that's a new technique, an unfamiliar codebase, or a question nobody's asked yet. You explore, form hypotheses, and share what you find
• Adaptability: Quick to learn new codebases with minimal guidance
• Proactive: You voice your ideas on engineering, product development, and company operations
• Problem Solver: Always searching for the best solutions while considering project goals
• Flexibility: Comfortable with broad requirements and able to work with evolving specifications

Preferred Skills

• Languages and Frameworks: Go, Ruby on Rails, React, Tailwind CSS, Angular
• Databases: Knowledge of both relational and non-relational databases
• Containers: Familiarity with Docker/Kubernetes
• AI & Data: Experience with AI/LLM tooling, prompt engineering, or applying machine learning techniques to unstructured text — and the curiosity to go deeper

What We Offer

• Collaborative Environment: Small, tight-knit team working across all company aspects
• Reputable Clients: Work on products trusted by well-known companies
• Retirement Plan: 401k
• Comprehensive Benefits: Fully paid medical, dental, and vision premiums for employees, with substantial contributions for family coverage
• Unlimited PTO: Take the time off you need to recharge
• Flexible Work Week: 4-day work week

Your Application

We understand that many candidates, especially from underrepresented groups, might hesitate to apply unless they meet every requirement. We encourage you to apply if you are excited about this role and believe you have the skills to succeed. We value diverse experiences and perspectives. Join us at UserVoice, where your contributions directly impact our success and the satisfaction of our clients. We look forward to learning more about you!