Software Engineer
The Opportunity
We are seeking a Staff Integrations Engineer to join our GTM Tools & Technology team. This hybrid role combines elements of Revenue Operations and internal software engineering, focusing on architecting and delivering integrations across our go-to-market stack, as well as building internal tools to reduce unnecessary SaaS spend.
Own the architecture and delivery of integrations across Salesforce, Snowflake/BigQuery, Slack, Grafana, and billing & finance systems.
Define and enforce integration patterns, and API standards across the GTM stack.
Lead incident response and root-cause analysis for integration failures; drive improvements to observability and alerting.
Partner with Revenue Operations to translate business requirements into reliable, scalable technical solutions.
Evaluate and rationalize third-party connectors, middleware, and iPaaS tooling against build-vs-buy criteria.
Internal Tooling & Platform
Design and ship internal applications that replace SaaS point-solutions - reducing cost, consolidating workflows, and increasing team leverage.
Establish a lightweight internal development practice: code standards, CI/CD, deployment patterns, and documentation norms.
Leverage AI/LLM capabilities (APIs, agentic workflows) to accelerate internal tool development and automate repetitive operations work.
Maintain a clear deprecation roadmap tied to measurable SaaS spend reduction targets.
Architecture & Technical Leadership
Set the technical direction for how GTM systems share data - defining canonical data models, source-of-truth ownership, and sync strategies.
Conduct design reviews and provide architectural guidance to engineers, RevOps analysts, and technical stakeholders.
Identify and remediate technical debt proactively; advocate for engineering rigor in a primarily non-engineering organization.
Qualifications
8+ years of software engineering experience, with a strong focus on systems integration and/or internal platform development.
Expert-level Python - you write production code, not just scripts, Java, and JavaScript.
Deep hands-on experience with Salesforce (data model, APIs, automation) and at least one cloud data warehouse (Snowflake or BigQuery).
Proven track record building internal tooling that replaced or meaningfully reduced reliance on commercial SaaS products.
Solid grasp of data modeling, API design, event-driven architectures, and ETL/ELT patterns.
Experience integrating billing, finance, or quote-to-cash systems (e.g., Stripe, NetSuite, Zuora, or similar).
Demonstrated ability to work autonomously in ambiguous environments - you scope your own work and drive it to completion.
Strong communicator who can translate technical tradeoffs for non-technical GTM and finance stakeholders.
Familiarity with GTM platforms like Salesforce, HubSpot, Outreach, Gainsight, or similar CRM/sales engagement tools.
Bonus Points
Experience with frontend frameworks & tooling (React, Slack Block Kit, dashboard components) to build user-facing interfaces for AI tools.
Experience with vector databases or retrieval pipelines (Pinecone, Weaviate, ChromaDB, pgvector, or similar).
Prior work automating sales, customer success, or marketing workflows in a B2B SaaS environment.
Experience working in Revenue Operations, GTM Analytics, or Sales Operations environments.
Previous experience in open source or developer-focused SaaS companies.
Compensation & Rewards
In the United States, the base compensation range for this role is $174,986 - $209,983. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs success. We believe in shared outcomes-RSUs help us stay aligned and invested as we scale globally.