Software Engineer

Who The Flip Is Flip?

Ever call your favorite eCommerce brand or healthcare provider, and have a crazy good Voice AI answer? That’s Flip. Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in healthcare trust Flip to have millions of phone calls with their customers every month.

What You’ll Do

• Create user experiences
• Design and implement new features
• Oversee entire pipelines of the Flip assistant
• Get deep into the data
• Interact with our customers
• Help shape the direction of the product
• Work on intricate Python-based systems that interface with a wide range of external APIs
• Develop optimized LLM interfaces
• Handle complex dialogue management and flows
• Shape conversational workflows
• Ensure low-latency, high-availability voice experiences

Who You Are, As An Engineer

• Able to dive into the deep end of a complex Python codebase, and quickly understand what’s going on from the syntax
• Write clean, pythonic, well-tested, and maintainable code, building off existing functionality appropriately, and adopting established code style
• Perform thorough yet swift PR code reviews – for code written by the R&D team and your own
• Fast yet meticulous, proactive yet careful, autonomous yet unafraid to ask for help
• Own your work and take responsibility, fostering trust with all your colleagues
• Constantly monitor performance and can troubleshoot production issues across services and integrations in a timely manner
• Strive to always push the product forwards, and generally not concerned about theoretical engineering perfection when it doesn’t matter
• Really, really care about the customer

Who You Are, As A Person

• Hold a BS in Computer Science, Mathematics or Engineering, or related scientific or technical discipline
• Exceptional programmer, with a strong proficiency in Python (minimum of 3-5 years): write pythonic code and have experience working with asyncio, decorators, advanced class usage (dataclasses, inheritance), an array of modules, and frameworks like FastAPI or Pipecat
• Familiarity with REST APIs, authentication methods (OAuth2, JWT, Bearer Tokens, etc), and third-party integrations
• A good working knowledge of data analytics and metrics pipelines, and have worked with data analytics systems such as Omni, Tableau, Looker, Grafana, etc
• Put in the time and dedication to write, iterate, deploy, and monitor work you're proud of
• Effectively communicate with non-technical teammates and clients when needed
• Eager and willing to support your teammates – just like they will be with you!

Bonuses

• An experienced LLM Prompt Engineer and have fine-tuned or deployed LLMs yourself
• Experience with Pipecat, or TTS and STT pipelines in general
• Experience working with AWS cloud services, Google Cloud, Kubernetes, and/or Ansible, and know your way around a terminal
• An entrepreneurial drive, and know what it’s really like to work at a successful startup
• Can work onsite in our NYC/LA office – Partnering closely with the rest of the R&D Team, and Product and Customer Success Managers

More About Us

• We're international, spanning the US, UK, and Canada
• We’ve raised +$30M to date including our recent $20M Series A - backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data
• Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year