Software Engineer

Key Responsibilities

• Design, develop, configure, test, and deploy solutions on the ServiceNow platform.
• Create custom applications, workflows, forms, business rules, client scripts, UI policies, UI actions, and reusable platform components.
• Develop and maintain Flow Designer workflows, IntegrationHub spokes, notifications, scheduled jobs, and automation routines.
• Translate functional and business requirements into clear technical designs and implementation plans.
• Develop integrations between ServiceNow and external platforms using REST, SOAP, web services, APIs, MID Server, and other integration technologies.
• Customize and enhance ServiceNow modules while minimizing unnecessary customization and protecting platform upgradeability.
• Troubleshoot defects, performance issues, failed integrations, workflow errors, and platform incidents.
• Participate in code reviews, technical design reviews, testing, release planning, and deployment activities.
• Create and maintain technical documentation including solution designs, configuration records, integration specifications, and support procedures.
• Support ServiceNow upgrades, patches, testing, cloning activities, and release validation.
• Identify opportunities to improve platform performance, user experience, automation, and maintainability.

Required Qualifications

• Bachelor’s degree in computer science, information systems, engineering, or a related field, or equivalent practical experience.
• Approximately 3–5 years of ServiceNow development or engineering experience.
• Strong hands-on experience with JavaScript and ServiceNow development technologies.
• Experience developing business rules, script includes, client scripts, UI policies, UI actions, data policies, and scheduled scripts.
• Experience with Flow Designer, Service Catalog, record producers, approvals, notifications, and workflow automation.
• Working knowledge of ServiceNow tables, data models, access controls, update sets, scoped applications, and application deployment.
• Experience building or supporting REST or SOAP integrations.
• Understanding of ServiceNow security concepts, including roles, groups, ACLs, authentication, and data access.
• Experience troubleshooting platform issues using logs, debugging tools, transaction analysis, and system diagnostics.
• Familiarity with Agile delivery methods, user stories, sprint planning, testing, and release management.
• Strong analytical, problem-solving, communication, and documentation skills.
• Able to manage multiple development priorities and deliver reliable solutions within agreed timelines.

Preferred Qualifications

• ServiceNow Certified System Administrator certification.
• ServiceNow Certified Application Developer certification.
• Experience with one or more ServiceNow products, such as ITSM, ITOM, CSM, HRSD, SecOps, SPM, or App Engine.
• Experience with IntegrationHub, MID Server, ServiceNow APIs, or custom application development.
• Experience with automated testing using ServiceNow Automated Test Framework.
• Experience with source control, CI/CD pipelines, ServiceNow DevOps, or application repository workflows.
• Knowledge of CMDB, Discovery, service mapping, or configuration management practices.
• Experience supporting ServiceNow upgrades and reviewing skipped changes.
• Familiarity with performance analytics, reporting, dashboards, and platform performance optimization.
• Understanding of enterprise architecture, integration patterns, and secure development practices.