Software Engineer

About the role

We are looking for passionate, smart, and collaborative people who have a desire to do something meaningful and impactful in their career. The Software Developer will provide expert-level technical support across multiple products while working directly with the Client Success team and end clients, developing deep knowledge of all products.

Responsibilities

• Serve as the primary technical point of contact for the Client Success team and end clients.
• Act as a technical expert both within and outside your immediate team; drive consensus and develop solutions as an effective communicator and cross-team problem solver.
• Debug and troubleshoot high-performance and secure RESTful web services.
• Troubleshoot and resolve issues in web and mobile applications.
• Lead triage activities, create incident reports, and coordinate incident response across multiple teams.
• Work with Product and technical stakeholders to resolve complex issues and provide technical insights to improve product reliability.
• Coordinate seamlessly with the India-based support team to ensure maximum support coverage and exceptional client experience.
• Partner and collaborate with Engineering, Product, and DevOps teams to provide exceptional solutions that adhere to team standards.
• Contribute to design reviews, code reviews, and hands-on troubleshooting in your respective domain.

Requirements

• 7+ years of experience in technical support, software development, or related technical roles.
• 4+ years of hands-on experience with JavaScript technologies (e.g., JavaScript, TypeScript, Node) and frontend frameworks (e.g., React).
• AWS Certified Developer/Solution Architect (big advantage).
• Experience with database troubleshooting and performance (e.g., SQL, MongoDB).
• Strong understanding of microservices, event-driven architectures, serverless container technologies (Lambda, Docker), and container orchestration platforms such as Kubernetes, OpenShift, or equivalent.
• Experience working with large, scalable distributed systems.
• Ability to debug, troubleshoot, and resolve complex technical issues.
• Very strong analytical and debugging skills.
• Excellent communication skills with an ability to communicate effectively with both technical and non-technical audiences, and coordinate across teams and time zones.
• Experience working directly with clients and Client Success teams.
• Must work in EST (Eastern Standard Time) timezone.
• Knowledge of mobile apps will be an added advantage.