Software Engineer
Key Responsibilities
- Monitor and manage enterprise IT infrastructure, servers, applications, and network environments to ensure high availability and optimal performance.
- Lead resolution of complex incidents, escalations, and service requests while ensuring SLA compliance.
- Perform troubleshooting, issue diagnosis, root cause analysis (RCA), and implement preventive actions.
- Execute maintenance activities including patching, upgrades, configuration changes, and system updates.
- Support backup, disaster recovery, high-availability, and business continuity initiatives.
- Develop and maintain operational documentation, runbooks, knowledge articles, and support procedures.
- Identify and implement automation opportunities using scripting and workflow tools to improve operational efficiency.
- Collaborate with Infrastructure, Cloud, Platform Engineering, Network Operations, NOC, Service Delivery, and Architecture teams.
- Support onboarding of new services by defining monitoring, alerting, escalation, and operational readiness requirements.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Electronics, Telecommunications, Engineering, or a related field.
- 6–8 years of professional experience with at least 5+ years in IT Infrastructure Operations or Production Support environments.
- Strong understanding of IT Operations, Incident Management, Change Management, and Problem Management processes.
- Hands-on experience supporting Windows and Linux environments.
- Experience working with enterprise ITSM platforms and ticketing systems.
- Excellent troubleshooting, analytical, and communication skills.
Must-Have Skills
- ITIL Framework
- ServiceNow ITSM
- Jira
- Windows Administration
- Linux Administration
- Incident, Change & Problem Management
- Monitoring & Alerting
- Capacity Management
- Systems Administration (Windows/Linux)
Preferred Skills
- SolarWinds
- Dynatrace
- AppDynamics
- OpsRamp
- ManageEngine ITOM
- Powershell
- Bash Scripting
- Python Automation
- Disaster Recovery & Backup
- High Availability & Clustering Technologies
What Success Looks Like
- Reduced incident resolution times (MTTR)
- Improved SLA performance
- Successful change implementations
- Reduced repeat incidents and operational noise
- Increased automation adoption
- Improved platform uptime and operational reliability
- High-quality RCA and problem management outcomes
Key Competencies
- Ownership & Accountability
- Problem Solving
- Communication Skills
- Collaboration & Teamwork
- Proactiveness
- Customer Focus
- Operational Excellence
- Continuous Learning & Knowledge Sharing
Why Join Us?
- Work on mission-critical enterprise infrastructure.
- Exposure to cloud, platform, and network operations teams.
- Opportunity to drive automation and operational transformation initiatives.
- Collaborative environment focused on innovation, reliability, and continuous improvement.
- Career growth within Infrastructure and IT Operations leadership tracks.
Pay
$62,000-$92,000/per annum, i.e. the range is salary not including commission. The compensation range in this posting reflects the Company’s good-faith estimate at the time of publication. The applicable base pay range for any individual will be determined based on the candidate’s designated primary work location as well as factors including role scope and responsibilities, required qualifications, and the individual’s experience, education, skills, knowledge, and performance. Certain positions may also be eligible for additional compensation such as discretionary merit increases, bonuses, or sales-based variable compensation in accordance with applicable plans and role requirements.
Schedule
This is a hybrid position, and candidates are expected to work onsite two days per week. They must also be local to the assigned market and available for onsite client meetings and office visits as business needs require.